Able Moving Ltd - Free Estimates, BBB member

Steve Braithwaite from Able Moving is dishonest and unprofessional, and I would advise against using this company. They claim to be BBB accredited, which I have verified that they are not. I used their moving services to transport a vehicle from Toronto to Banff AB, for which Steve gave an ETA of 5-7 business days. The shipment took 9 business days/11 calendar days, and Steve was providing false info about the status of my shipment the entire time. Upon collection of the vehicle, his colleague Shaun informed me that the vehicle would be loaded on the transport truck that day, and that there were 2 drivers on the job to Alberta and it should arrive pretty quickly. On collection day, May 27, Shaun gave me an ETA of the following Friday, Sunday or Tuesday June 5 at the latest. Later correspondence with Steve set an ETA of Tuesday June 4. According to recent correspondence with the transport truck driver on June 5, the vehicle was not picked up from Toronto until June 4, while Steve had told me on June 3 that the vehicle had already made it to Brandon MB, 24 hours west of Toronto; he had also mentioned that the vehicle could make it to Banff late in the evening of June 4, which was also a lie as the transport truck driver did not leave Toronto until that morning. The vehicle had been sitting in the yard in Toronto for an entire week, and Steve was not only avoiding my emails requesting the ETA of the vehicle, but lying about the progress of the move.

I was contacted by AbleMoving.ca through the use of a third party service Shiply. I was suppose to get my car shipped from Markham to Richmond dates were missed and delayed the driver never showed up. However they were pretty prompt in telling me to make a deposit of $678 which I did. Only after asking for a refund did they say there was spot opening to deliver the and I'd miss it if i cancelled. Payment was made on the 15th of March. Refund was asked April the 2nd and Steve (the person who contacted me) said I'd get the refund back on the card in a couple of days. It's now May 8th. The amount of $678 dollars still has been refunded. Able Moving address 4590 Dufferin. Redialing his number leads to ablemoving's voicemail messaging system.

This company will rob you. They stole our car and deposit

If I could give these guys zero stars, I would. Very unprofessional. Booked a move 2 months in advance, and the day before sent AN EMAIL saying they had a 'scheduling conflict' and couldn't do the move until 2 days later. No one has returned MULTIPLE phone calls for an explanation. I wouldn't ask them for help moving a couch from one room to another at this point.

They stole our car