Grainger Industrial Supply

I ordered a small order of grocery bags and it was as promised on time. However, the product was incorrectly displayed on the website. Within a day, I received a call from Samatha on their RMA team who went above and beyond to try to remedy the situation. She worked quickly and decisively to determine whether she could find a suitable replacement for the product. Unfortunately, they were unable to find the product in all of Canada. I am giving them 5 stars for the great and efficient service that I got both in the Burnaby store and by the service excellent of Samantha on the phone. If this is the way these guys treat a small guest customer, that's incredible. Stellar customer service and look forward to using you as a source for other goods in the future.

One star rating is way more than it was supposed to be. Terrible experience with this shop counter guy at 2:30PM Oct. 23, 2020. I inquired about the glue product, which I did some research on their website Before dropping by. While it looked like they didn't know their own products and the only excuse was he was not an 'expert'. ' Just tell me what you want' this was the main words I got. After I explained to him, this service person said I think you should go somewhere else. I am wondering if his boss cares about this. Maybe they sell nothing.

Had an order for some hardware cloth, which wasn't in stock. Prices are far cheaper than the big box stores for the same products. They were clear from the order date when the item would be ready for pick up. The hardware cloth arrived 2 days earlier than the estimated date. I opted for curbside pick up, which was really just going to the door, telling the employee the order number and them bringing it to a table at the door. Everything went smoothly and as expected. No complaints, glad to have this resource available!

Ordered 3 boxes of kraft bags from here and their service was amazing! They showed me the product to make sure it was correct and they even carried the boxes and put them in my car. I would have struggled to carry the boxes without them. Thank you! Definitely will be back :)

Amazing location and customer service. They were super friendly. They didn't have the item that I was looking for, however they offered me an alternative that solved all my problems. Great service! I highly recommend this place