Real Canadian Superstore

Normally this is a great store, and I've even wrote in about staff being fantastic but this last interaction has made us want to switch to the no frills up the road. It took a full 8 hours after our time slot for our order to be ready. There was a large number of items that were marked as not available and when asked if they could be found the next day when I went to get my order I was told it was not possible to even look. I specifically stated I wanted to pay with gift card, but then it was rung through on my credit card. When I asked if it could be done correctly I got told I had to go into the back of the store which is what I was trying to avoid in the first place. While in the back I got essentially told multiple times that it wasn't possible to fix and that they would have to ring through my whole order again (it wasn't and someone else came and did it in five minutes). Also while in the back I got to see just why it was so busy. Multiple staff were sitting in the back, just waiting. Just standing there. Orders were clearly piling up and 6 or 7 staff were fully just standing around chatting. I spoke to a manager about the first half of this and got told "they were busy" and empty company lines. At no point was I offered compensation or even a real apology for this. This service is not new, this pandemic is no longer new and I pay extra for it. I swear I don't have high expectations, but when I pay extra for a service and I can't get what I ordered two weeks ago, its not on time and its not done right, something is clearly wrong on a management level.

Too busy and hard to socially distance with large crowds at peak times

Superman got nothing on superstore!

Always many people in the store. Staffs aren’t wearing masks properly.

Love shopping for food here. They got everything I need. Plus the fruit is always fresh.