Fitness World

If you try to cancel your prepaid membership, they refuse to refund any prorated amount despite your old contract honoring that policy - this is their attitude from their chairman and CEO. In fact, I am fairly certain at this point, their business model is to charge every credit card the have on file, regardless of whether you have an active membership with them - that is exactly what happened to me with a lapsed membership from many months ago. Terrible customer service! Stay away from this company, spend your money elsewhere.

There is very little sanitation protocols, broken equipment everywhere. At our location several members never wipe down any equipment after use moving from machine to machine. I haven’t seen the manager for weeks now, just 2 young girls playing with their phones at the front desk. All the clocks had died in the gym so they took them down? Maybe you should pool together 10 bucks for batteries. All the TVs are not working. Did you forget to pay Shaw? Toilet paper to wipe machines down? Hand sanitizers not working? Makes me think what’s in the sanitizer spray bottles?Not looking good for the future of fitness world.

Worst possible service you can imagine. Went in to cancel my membership, the count staff would rather talk on the phone rather than serve the customers in front of them. I thought the new management would be better but I was dead wrong. I would be surprised if the new owners last 12 months. Sadly there is no lower score than 1 star !!

. I am shocked and disappointed with fitness World. I have been a member of fitness World since 2011. In April 2020, I heard that Fitness World had gone bankrupt , so I was really surprised that at the end of September I had a withdrawal from the Fitness World on my Visa account. Initially I was really happy because I’ve been in a serious accident I was finally able to think about going back to the gym to continue my two-year rehabilitation.Then I saw a second withdrawl and then a third withdrawl for a total over $150. I have not had any advance notice from Fitness World to say that they had started up again What makes matters worse is when you look online and see what the total amount for a monthly rate is it’s only $19.99 however they were charging me $51 a month. I am disgusted with the way this company has dealt with long term members. When I went to a Fitness World to inquire about what was happening a very young employee at the desk was there to address my concerns. I asked her if I could have a reimbursement for the fees taken from my account and she said” no that wasn’t possible that I would’ve had to have canceled my membership in August” although I have not received any notice that fitness world has been bought by another company or was back in business. I cancelled my membership but in order to do that I had to sign a document that said they could withdraw more money for the next 30 days.I also told her I had emailed the company and asked, if they would respond to my emails. She said no they wouldn’t. As far as I understand it these business practices are illegal and I am shocked that Fitness World has been allowed to do this. If Fitness World had treated me fairly, notified me that the company was back in business, change my fees to reflect the current fees, I would’ve been more than happy to stay a member and continue to pay my monthly fees. However because of the way they have treated me I will never have anything to do with this company again and I will tell everyone not sign up with this company.

Not very crowded, provides adequate cleaning supply. Most people would clean the equipments before and after they use, but some don't.