Pro Locksmiths

Went into their shop this morning to have a key made, after attempting to having the key replicated unsuccessfully at three other locations. I place the key on the counter and without picking it up or touching it, they said, "I am sorry but it is an import key". To me it looked like any other lock key but they knew instantly that the key could not be copied. I appreciated their honesty and more importantly I appreciated the advice they gave me on what to do as a replacement as to what the key belonged to.

What a lovely, professional bunch of people! They were so helpful and the service was very fast. 10/10 would recommend!

We are a business located on the same street of this company and were highly recommended by our members of the BIA to contact them for help. We hired this company to take a look at our lock because we were unable to lock it from this inside. The technician came, took a look, fixed it, gave us a 15% discount we were super grateful and thankful especially after being closed for 5 months due to covid 19. Total cost ($255.33) After regular daily use we noticed the lock jamming being very difficult to turn. So we called them within a month to come back and take a look assuming it probably needed to be oiled and greased. We also assumed it would be under some type of warranty When the technician came the second time around he took a look at our lock and within 5-10mins comes inside speaking quite loudly, "There is nothing wrong with it, but I still have to charge you." (guests and workers could hear from the back of the shop.) He goes on to demand payment on the spot before even issuing us an invoice. Can you blame us for feeling taken advantage of? They wanted to bill us even though nothing was done. After back and fourth responses with this company pretty much giving push back about why we are we getting billed $220 when nothing was being done. They sent out another technician. We had to adamantly explain something was wrong with it. After he further inspects the lock he determines the outside of the lock has an issue. From what was explained. Visit #1 they changed the inside, Visit #3 they changed the outside. So because it's 2 separate areas of a lock it will not be under warranty. Confusing right? Anyhow we will be paying the second invoice of $220. We get time is money and we wish the lock issue was resolved with the very first visit. We are thankful that our lock is finally fixed and this headache is over. With everything going on, especially with small businesses I'm surprised we were met with this type of treatment from our neighbours.

Definitely would NOT recommend. They would not issue a refund for $8.48 for a key they cut that did not work. Yes they stated that there was no guarantee that the key would work, but they did not state they would not refund if it did not. Small corner stores, Home Depot, Canadian Tire etc. happily give refunds if the keys they cut do not work. So now I am out the money and still do not have a functioning key. Very bad customer service.

Great service, very competent staff, local business, able to deal with non-standard previous workmanship and make a great finished product. Happy with the installation and finish. Quality products used.