Penske Truck Rental

Constantly try to rip you off with additional charges. After we filled up the tank we receive a call stating there is a fuel charge because its empty, and it will be $80 fjne. These guys are scammers rip people off. When we said it doesnt make sence since we just topped it off at the gas station down the street he hung up on us. Very unprofessional rude service. We rent from many companies and these guys are just bad business practices.

You guys are the best truck rental by far the British man is very helpful kind and very well mannered i highly recommended to the full extant amazing

The team at Penske Truck Rental (Eastern Avenue) is amazing. I have been renting from this location for over 10 years and with the transition in the past year (or so) to Penske trucks, it’s been the best move, ever. Everyone who sees me now with a Penske versus competitors (Uhaul) remark on the vehicles and are nothing but impressed by these trucks (I get asked all the time how they are & all things I have to say are nothing but extremely positive). I am happy to be working with this group and renting these amazing vehicles. My colleagues/clients are super impressed I have gone in this direction of renting a higher end cargo vehicle. 100% worth it. The trucks are awesome to drive, clean, and I love that you can fully stand up in the back of the cabin (Sprinter Van) so it’s not hard on your back (in regular cargo vans I’ve had to hunch over, which takes its toll on your lower back after a few minutes; this makes moves challenging for me). Roomy, spacious, smooth drive. Comfortable seats. Penske is my go-to, hands down, and this location fits the bill. The team as well as the front desk is amazing, professional and extremely thorough. I feel that the service was far above and beyond any other rental agency that I have used (I have been renting Sprinter/Cargo vans and 10-14’ trucks for 12+ years, on a very regular basis, so am very familiar with all of the agencies out there). Highly recommend this location as the service is spot on and they have always been helpful in accommodating last minute requests. A+ all around.

Good company- can work a bit on their customer service. Overall a decent experience...

Lots of hidden costs and at the end of the day much more expensive than their competitors. The online quote seems reasonable. This is not what you will end up paying. The employee who checked us in was good and efficient. The employee who was working when we returned the van was smug and rude. Tried to resolve the remainder of the bill via debit. He told us they dont accept debit. I am pretty confident this was a lie. Then offered to pay the balance in cash and was told that Penske doesn't accept cash which is a strange policy given that they are a business in Canada that accepts cash. Finally just paid it since I had other things to do with my life than stand around being lied to. For what it is worth, I was moving someone from Belleville to St. Thomas Ontario. 6 weeks prior to that, my brother in law did the same exact move. He went with a different company and his cost was about 30% cheaper. The competitors offer better service and better prices. Dont go here.