Enterprise Rent-A-Car

I rented there a few times. Most recently I had returned a car I rented in Vancouver as the location in Van was closed due to Covid. I did not receive my hold funds back as I was told that location uses a different system so I was charge over on my rental and it was a lot as I had the rental for a month. I have called customer service and have yet to get a call back or a resolution. This has been on going as I was charged a big amount and did not release my hold funds. As a month rental is quite expensive. I have received no call back on complaints and I am hopeful this will be resolved soon. I have had some good rentals with this but some miscommunication and a lack of progress. They seem to staff this location from North Van so you can get a new face every time you go back. Part of the problem. Consistency.

I rented a car for two weeks back in September and had not the best experience when i returned the car I was quite disappointed about this. I went back in a week later to talk to them and the customer service was top notch. I ended up deciding to give them a second try in November and Jin was fantastic my experience was much better. I would definitely rent from Enterprise again.

Excellent customer service

Great help. First car I have ever rented. I was upgraded to a hybrid. Recommend this company.

Anmol is the best! He did a great job on helping me finding car and gave me a ride.Excellent service! I would highly recommend this place!