Shoppers Drug Mart

This review is a bit late. Last year I dropped by to purchase a foundation at the cosmetics department, and the consultant there (an older Filipino lady) 'forced' me to buy the wrong shade. I prefer to pick my make up shades by myself, but she wouldn't leave me alone, and was insistent that she was giving me the correct shade. Each time I tried to walk back to the foundations section to put that one back and pick another, she'd immediately 'catch me' again and insist that she was right, and that I must take the shade she chose for me! She hovered over me right until I gave in and purchased the shade she insisted on, and then had the audacity to ask me to fill out an online survey and give her a positive review! I am still stuck with the wrong shade which makes my face look absolutely ugly and discolored! On the same day, when I walked back into the store because I had forgotten to pick up a certain 'unrelated' food item, the same cosmetics lady again spotted me and walked right over, wanting to know if "I needed something more." Horrible experience!

One of the most uncomfortable shopping experiences I've had in a while.This is the Shopper's closest to my university but not my local. I won't be going back. I came in the store to use the post office and purchased some snacks. On my way out I noticed all the cosmetic gift sets and came back in for Christmas shopping. I'm very particular when I buy cosmetics, so if it's a product I'm not familiar with I pull out my phone and look at customer reviews before buying. Apparently that makes me very suspicious? I already had a friendly staff member ask me if I needed assistance. Soon after I found gift set I'm interested in, so I read up on the products. The store was fairly busy, but out of every one in the store I guess I looked like the biggest shop lifter present because security stood over me the entire time. I stood there longer than 5 minutes and security never budged. They didn't even hide what they were doing. It made me very anxious about if what I was doing warranted being treated like a criminal. I already bought something. I had a purchase from another store. If they didn't want me on my phone in their store they should say something, because it felt very intimidating. I got so fed up I told a woman in the cosmetics department and she directed me to the store manager. I understand that it's City Center. I also understand that stores need to take loss prevention seriously. But regardless it should not come at the cost of the shopping experience. I'll stick to my local store, they've never made me feel unwanted.

just bought some supplies. tall fillipino lady, shoulder length hair (who kept sneezing the last time i was there) checked me out. I asked for a bag. paid. it turned out i needed two bags (god forbid !) because the one I used tore while loading it. this clerk started to rudely tell me i should tell her i need two bags if i want two bags and now she has to pay for that second bag herself. I thought that she should be nice because i am a customer. rather than lecture me as my bag tore and I struggled to collect my items to leave. She made me feel like I lied to her so I could win 5 free cents. I gave her back the torn bag, collected my items in hand, and left. what a terribly rude person. yuck. ruin a relationship for 5 cents. not a great business model.

The older filipino lady in the cosmetics department was keeping an eye on me and my sister. I confronted her and asked what her problem was in a normal toned manner and she instantly gave attitude and told us her problem with us and proceeded to ignore what we had to say. She did not act professional about how to resolve the problem. She called the manager on us and I just talked it out with the manager. He was great at listening to our side and apologized. I have no problem with the manager. I had a problem with that lady. I just hope when I go shop there again, she will not be lurking on me.

Horrible experience here, all the sales people watch you like a hawk and make you feel super uncomfortable. I understand the location is in a high risk area but I think the security man is doing his job quite well and the sales associates do not need to follow each guest making them feel unwelcome. I’m not sure her full name, an older asian lady, I got part of it off her name tag I think it was Zen in cosmetics? She was particularly rude. I’ve worked in customer service for 10+ years the service I received from her compared to the older lady in the aisle next to me was very different. Maybe try and treat all guests the same regardless of age. I will not be coming back.