Summerland Travel

***Reply to your response. No I have not been a customer of summer land travel I most certainly will never be and will never recommend your agency to anyone I know. It doesn’t matter if I have been an existing client, you should understand that anyone calling your agency should be treated with respect you were not polite in the slightest and you have lied about that in your response to my review. If you were polite I would not have left you a negative review Gaby. You had my mom worried that she was not going to be able to get on her flight she was nervous already from flying, all you had to to was confirm her flight. I never once implied that you sold her a fake ticket, I did however ask why her name on the ticket was incorrect. You said it had no spaces because you couldn’t fit the whole name without spaces, fine that was what the confusion was about. But you were incredibly unprofessional in helping me to understand and resolve the problem for my mom. My parents will never book with your agency again. You are saying I had bad behaviour but you were shouting and condescending I’m not sorry for standing up for myself towards the disgraceful way you treated me that day. I told you to go learn some customer service skills and I stand by that. In a dying industry where you can buy your own tickets online without going through a travel agent you should really be more careful with how you treat people. Your reputation will suffer when your rude attitude reflects your business practices. By looking at other reviews and by what you have responded it’s clear you don’t know how to treat customers, potential customers or a person representing a customer. You have continued on a defensive path looking to strike down any form or criticism rather than learn and do better from it. A true business owner would own their wrongs and apologize. ***Original Review The absolute worst customer service I have ever received in my whole life from Gabi. Yelling at me over the phone, talking over me, calling me sweet heart in a condescending way? Wow just wow, you really should have handled my inquiry like a professional clearly you're not one.

Our family have been customers of Gabriella for almost 20 years now. Have been sent to the most beautiful places by Summerland Travel for our winter getaways and have never had a bad experience...that is why we keep coming year after year. Gabi(that's how i call her) always gives me great, honest information about our upcoming trips and vacations at the best price possible.I highly recommend Gabriella's services from Summerland Travel!

I can't believe what this agency is doing! Callers call in asking for Samir Sleiman, instead of saying Samir Sleiman is no longer the owner, she says he's either out or busy with a customer. People Samir Sleiman no longer owns this agency, she's using his name to take clients away. That is not professional or ethical to do business!!

I booked my honeymoon through Summerland Travel who in turn booked through Sunwing. My husband and I paid for an extra night as our flight got in at an insane time, and without the extra night we wouldn't have gotten a room for about 10 hours after arriving. When we arrived, we didn't get the room we booked for the extra night (we didn't check in until almost 16 hours later). The hotel treated us like garbage, and there were a bunch of other issues (too many to list). Once back, I spoke to Gabi, the owner of this agency. She was unwilling to help me with anything! She told me that I was only her responsibility until I stepped foot on the airplane, after that she basically washed her hands of us! What an Awesome travel agency! She also blames any issues on her travel agent who no longer works there, but will not offer any assistance to me or customer service. She won't take responsibility for any of this agents errors. I work in customer service, and have taken courses in the same, and am appalled by her actions. I have also worked as a travel agent before, and can honestly say that we never treated our customers like this. They were our customers from the moment they inquired on a trip to long after they were back. This travel agency ruined my Honeymoon, a trip that should be memorable in a good way. Sunwing is also to blame, but I really don't see what the point in using a travel agent is if they are unwilling to do anything for you when they mess up your booking. You would be better off using Expedia, or any other online booking site. DO NOT BOOK WITH THIS AGENCY! I think it would be best for the public if they just closed their doors.

The owner of this Agency is very rude, she hang up the phone on me when I asked her question about the itinerary changes on a flights