Pure Integrative Pharmacy Robson

I love going to the Pure Integrative Pharmacy Robson, I always feel welcomed and everyone working there is very attentive. The pharmacists are professional and honest. Great selection of industry leading supplement brands. Canada Post is also conveniently located inside the pharmacy. Highly recommended.

Horrible, unfriendly staff!!! I waited outside on the street with a couple of other customers just before they opened so as to avoid any line up at the post office. A few of the staff arrived and let themselves into the store withoit saying Good morning, or even as much as a smile or nod or a ‘thank you for waiting, we’ll be opening shortly.’ They just pushed their way in without acknowledging the waiting customers at all. Very poor customer service even before entry to the store. When the pharmacist came to unlock the door to let customers in there was again no acknowledgment, no smile, no ‘welcome’, just an unfriendly pout! Once inside the store things went from bad to worse. The post office clerk was the crankiest of them all! Horrible woman, unhelpful about the products, different boxes and packaging for sale, yelled at me for buying a box there rather than bringing my own (Hello, they sell boxes, duh!). Threw (yes, threw!) the scotch tape at me when I asked for some to seal the box. I paid cash and she gave me my change all in coins. Seemed to be on purpose too as I saw bills in the til. I suggest avoiding this store at all costs until they can offer even the bare minimum in civility. And definitely go to another post office outlet even if there’s a line up.

The staff at this pharmacy are the most professional, diligent, thorough, and caring people we have had the pleasure of interacting with in our community. I have worked in a pharmacy and recognize the challenges that may exist in delivering such a service. They make it seem seamless. Thank you Pure Integrative Pharmacy!

The pharmacy made a very big pill for my cat and when I sent a complaint email I never received a return. I paid almost 3 times more for a medicine for my cat and received a normal size medicine for people. I do not recommend!

Each and every time I've had to get something from Pure Pharmacy, the experience has been the best! The pharmacists and support personnel have always been so knowledgeable and super helpful. They always take the time to explain everything thoroughly and have gone above and beyond with customer service. I wish I could remember the names of everyone that I've dealt with there but most recently, Ada was amazing in every way and really cares. Thank you again Ada. They are all the best there and I so appreciate them. Highly recommend!