Broadway Locksmith Ltd

These guys are great. They banged out multiple copies of my key in under 5 minutes for a great price. Forgot to give the original back, I noticed a minute later, and they already had it stowed and ready to give back to me and apologized. Strong recommendation.

The worst customer service experience I have witnessed in my whole life. When I walked into the store, first thing I notice is an old Caucasian man behind the counter (he claimed he was the owner) yelling at a customer. His young male staff was ganging up with the owner to yell at the customer while there were 5 other customers witnessing the event waiting in line. I stayed there to hear the story, but left upon learning how they treated the customer. It turns out that the customer that the owner was yelling at came to make 16 copies of the keys. He said he was too busy, and told the customer to come back later or go to another store to do it. The customer asked if the rest of the 5 customers came before her. They said no, but they are willing to attend them first because they "assumed" those customers would have only 1 key to copy. Basically they were saying they would attend the ones that came later because the 1st customer had too many keys. Instead of sending the customer with kind words, the owner escalated the matter in an ugly way in view of other customers. As soon as they "kicked out" the customer, they started saying aloud insulting and discriminatory words about the customer who was female and Asian. Wow...

Had booked a 10-11am appointment several days in advance. The day comes and I call after 11am as i hadn't heard from anyone. I was asked who my strata management company is? Okay. So where's the locksmith? Oh he'll be there "soon". Before noon. 1235pm. Still no locksmith. I call to see what's happening and express my frustration in a waste of time waiting for this guy. "He'll be there soon." How soon? You said that last time. "I'm not sure." Hard pass guys. Hopefully the next company is more professional and customer service oriented.

DO NOT BOTHER GOING ANYWHERE ELSE Only had 1 key for my ford so got 2 blanks off eBay and got a few quotes to get them JUST CUT as I was programming myself. 3 places said $60 a key! One place said $25 a key so I went into Broadway expecting something like that and was just going to pay it $10 a pop!! In and out in 10min Extremely happy with their service

I lost a key and needed to get my passport tonight and I couldn't find anywhere else open that could also use the code I had to make a new key. I called Broadway Locksmith and was rushing from New Westminster during rush hour. I called a couple times and then I realized I wouldn't make it by 5:30, I would be 5 minutes past closing. I asked if they would be willing to stay open a few minutes late given the circumstances and they said they would wait, and weren't even bothered by it. They genuinely wanted to help. When I arrived, they had the key already cut for me and were so kind and helpful. I don't know who I spoke to on the phone and in the store (one lady and a man) but I highly recommend them! Thank you so much for your help and saving my night.