Penfolds Roofing & Solar

Had Penfolds install a steel seamed roof 7 years ago and then solar panels 4 years ago. Roof was installed on time, and on schedule. Solar panels took a while but definitely worth the wait. Both times the staff was very professional and kept me in the loop every step of the way. They also did an excellent job sizing my panels for my house. With a slight change to my habits, I have not paid the electric bill in the last 2 years. I would definitely install the panels and steel seamed roof again, if I had to do it again. (but hopefully not, since both are supposed to last quite long)

Being in the sales profession for over 25 years has afforded me the luxury of readily assessing people when meeting them in person. When I first met Jason, it was obvious that his integrity was only superseded by his customer centricity and fun demeanour. I had read up on and heard first hand from my neighbours what a great organization Penfolds is and Jason simply reinforced that with his awesome service, follow up and follow through. Their quality of workmanship is without question top shelf and their pricing fair. Great crew, great admin staff (Victoria is awesome) and great overall experience!

High winds, heavy rains, and unwelcome water in our dining room. Called Penfolds Roofing Vancouver early Tuesday and was encouraged by receptionist Tumi's attentive care and responsiveness. Experienced and personable roofers Phil and Ian arrived next morning. They listened attentively, thoroughly inspected the leak area, attic and roof, and, in a few hours, scrupulously fixed the problem. We appreciate Penfold's employees in the office and on the roof; we applaud their prompt, efficient teamwork, industry and expertise. Thank you very much!

We had a raccoon damage our roof one evening. I called Penfolds the next morning and staff were extremely helpful and accommodating as it was forecast to rain that day. They fit in the work the same day, arrived promptly, repaired the damage and cleaned up. It doesn't even look like there was ever any damage. We used Penfolds 10 years ago to replace our roof and the quality of work and service has not changed in those 10 years.

Value, Integrity, Professionalism. These are words that I thought I would never think of when it came to this industry, and yet here I am writing them due to the wonderful experience, that I had with the Penfolds family. I had become weary of trying to find a contractor that could assist me with my home roofing project. I had interviewed a number of roofing contractors prior to contacting Penfolds, and had become very uncomfortable with the vagueness of their approach, over pricing and lack of knowledge towards my general questions. With Penfolds, they had redefined what every homeowner wants to experience with a roofing company . This company exhibited true value in the quality and competitive pricing in the variety of their product line. Not only is their workmanship and products  guaranteed with a transferable warranty if my home was sold, but they stand behind each home project with integrity. The company is well organized and had displayed professionalism at every level of the process I went through from initial interview, product review, quote, contract review, signing, pre inspection, starting my roof job, daily clean up, daily field supervisor inspection, final job review and closure. I had initially contacted their company online and was contacted within a few days by Chris McCready, Technical Advisor. He met with me promptly at my home, went over all of my roofing concerns and took the time to photograph and to document my home in detail. Chris was able to study my project and to recommend  product options that suited my needs, for the specific area of the city that I live in of Coquitlam. What I found absolutely stunning about this company is the depth of what they can do for problem areas of my roof.  I had explained to Chris that I had an overhang that was too short in the face of my home, and 3 other areas that had water overflow problems which damaged my sub fascia and face fascia. Chris has an intimate knowledge of roofing designs and explained to me their ability to correct problem areas of my roof as they have a professional carpenter team that works on site. No other company that I had interviewed had this kind of depth and was willing to address any of  these roofing issues or to offer me options. Others were willing to let the problems continue as long as they got the roofing contract. The workmanship that I personally observed the carpenter(Thomas Klattenhoff),  perform on my house was beyond breathtaking and best of all affordable. There are no words to describe the value, safety and peace of mind that has now been awarded to me. It took over a week to complete my roof and I had the pleasure of meeting and observing my team of 3 roofers go through their daily ritual of clearing the old tiles off my roof, preparing the roof  and installing my Twin Ultra Rubberized Asphalt shingles. The crew was respectful to me, my home and showed great care in completing my roof project. (Ricky, Ryan, Joseph) They were very well experienced with this  type of roof conversion from concrete tiles to asphalt shingles and coordinated the project daily with their field supervisor(Brian Sangster) and on site carpenter. From start to finish they were on time and on budget.  They acted as a team and pulled together. Once the project was completed, Chris McCready, Technical Advisor and Brian Sangster, Field Supervisor, each took time to follow up with me on my project. They reviewed the roof in detail before final closure of the project. With Penfolds you are not just getting a roof, you are getting  true value,  overwhelming integrity and professional staff working on your roof project. Given that this is one of the most important home projects that I had to address, I am happy that I selected a company that had depth of knowledge, experienced staff and a family that stands by their name and workmanship. Thanks………..Michael