Great Canadian Oil Change Metral Drive Nanaimo

Wonderful young man who helped me today. Great personality and courteous. Unfortunately they are not adhering to mask policy, one older gentleman who worked there did not cover his nose with his mask, Walking up to my car. Customer next to me did not wear mask with closed bays and windows down. This is against provincial policy. Due to that I will go elsewhere in the future.

We went to the Great Canadian Oil on Metral for the first time and had a great experience. Everyone was wearing masks, at least one of the bay doors was open to allow for great air flow, and when handling the POS terminal they wore gloves. I noticed that the keyboard on the computer was also covered in a plastic mould so that when cleaning was completed it isn't going to affect the functionality of the keyboard and reduce risk of transmission on a very high touch surface. While I didn't get the name of the three guys that completed our oil change, they were very friendly, patient, efficient and thorough. They showed us the oil quality both before and after the change as well as our air filter. The tech in the pit did a quick inspection of the overall system. They provided options and topped up our windshield fluid (at no extra cost). One of the techs even cleaned out the dried up dead leaves caught between the hood and windshield, which was extremely courteous. We didn't feel pressured to get any additional services which is a big relief. They were clear about the cost differences and readily answered any questions we had (I.e types of oil) and even double checked on type of oil to use as our truck is relatively new and has very low mileage for its age of just two (2) years. I would highly recommend getting your vehicle serviced at this location. The car wash was also excellent.

Jake and Dean are AWESOME!! Go here! The crew is the best! Truly! Basically looked at my oil and said “Your oil looks great! No need to change it.” They checked my fluids and sent me on my way for $0. Wow. Who does that? JAKE AND DEAN DO THAT! TO THE OWNER, GREAT PHILOSOPHY AND GREAT TEAM! Thank you guys!

Clean, fast, and fair price. Very professional operation and staff are polite and friendly. Recommend.

Great attitudes by everyone working there. I've not been disappointed since they've been here.