Riverview Animal Hospital

Called to get information about my cat, was turned away abruptly and disregarded hastily. Had to call another Vet to get creditable help. With knowledge and understanding of triage of animals, my cats current condition that it warranted a call. Emergency only calls $150 to sit and wait for a vet. Not counting the cost of the actual visit. Unable to book any appointments not until the following Friday. Crazy this business is providing such horrible service and request so much money. Where is the compassion and empathy, decision was made to move all services to a I hope to be a more competent location. So sad that this business treats their long standing clients as such. Spoke highly and recommended this location for others, I'll be sure not to do that anymore.

Incredibly rude vet. We sent our cat for blood work and X-ray, we were told that the cat had something inside her stomach and at the time really couldn’t afford the bill that would possibly end up in $1000+ the vet could not tell us what was in the stomach so when we had to make a very difficult decision of laying our little girl to rest, the vet over the phone replied with “wow”. A few months later, we decided to adopt, they agency we decided on rejected our application because this hospital said that we “ euthanized a healthy cat”. I am still horrified by it, this vet absolutely had no idea how hard it was to make that decision. She was a part of our family, just like our child. Needless to say, we will never go back to this hospital ever and we will be sure to make everyone else know about our experience. Good Riddance.

My brother had an appointment today for his dogs ear infection. Afterwards, he texted me a photograph of his invoice for over $360. He was charged $100 for Apoquil tablets which are usually prescribed for extreme allergies and have a terrible reputation. I called to see if they could be returned, and also to voice my disappointment in the clinic. My brother does not know any better, and was taken advantage of. Typically he would have another family member with him for appointments and such. The manager refused to return and refund the $100 medication, even though I explained the situation and that they were untouched as of yet, still in the paper bag. He was given a Bordatella shot, although totally unnecessary as he is a country dog and will never be in daycare, dog parks or even around other dogs for the most part. The poor dog has one inch nails and they couldn’t even be bothered to give him a complimentary nail trim in the $360. I used to take my old dog here, and have other family members that still use this vet. The last time I was in personally, I had taken my partners dog in and I waited 50 min in the waiting area (during COVID) at 8 months pregnant. It used to be a reputable, trustworthy small-town vet, but no longer. It seems all they care about now is profit. It is a wonderful vet for after hours emergencies but should never be used for anything but.

DO NOT WASTE YOUR TIME! Only go there as a last resort! Try calling around for same day appointments before bringing your pet here. Heres why. We called ahead and they told us to come in immediately and they would take her. Me and my husband left work to get our 5 month old puppy there, who was very unwell and acting strange. We get there at 10:30am. Went through triage at 10:45am. Then after about 2 hours of wait, we went to the front desk and asked if we had time to go get something to eat. (if only we knew, lol) She checked with the vet and she said we had time. So we went out and got something to eat. Then we come back in, and one of the workers asked one of us to leave, as it is their "policy" to only have one pet parent per pet. Quite odd since we were both sitting in the waiting room for two hours before going for lunch and no one bat an eye? Anywho. We decided to both go wait in the car. 6 hours later, still no call for us to go see the vet. We call the front desk and ask if they forgot about us, or if it'll be much longer. They tell us they can't give us a time frame because they had no clue how much longer it will be. So we tell them we will wait. We wait another 2 and a half hours before I lose my temper and call them asking if it'll be much longer or if we should bring her somewhere else. As soon as I mentioned leaving they FINALLY took us in to see the vet, only for a 5 minute check up. They did not run any tests whatsoever on our dog and just told us what they thought was wrong with her based on her symptoms. We waited 10 and a half hours, and missed a whole day of work for a 5 minute appointment with the vet. We will be bringing our business literally anywhere else than here next time.

We just got our dog in March and she hadn't been given any vaccines. Dr. Mercier was very good with her and even found an eye problem that luckily turned out to be minor. They are all very proffesional and caring. I am very happy taking my dog here for anything needed.