Cineplex Cinemas Coquitlam and VIP

We were happy to hear that VIP was once again open! We purchased tickets to see "On the Rocks" at 3:30pm on Sat Oct 3rd, 2020... When we reached the entrance for VIP, the greeter named Elba was totally rude. My wife said to her, "Please don't be rude!" Elba's response was that it was her job to be rude! Now there was not a lot of people there, so you would think they would treat the loyal customers like us a little better, especially with VIP where you pay much more! The rest of the staff was awesome, however Elba made it her mission to try and ruin our day!

We used to enjoy an evening at the VIP cinema. When it first came out it was great, now it's run down, not kept up, VIP? Whatever, you can't buy the combos once inside, you have to leave the VIP area and go stand in line outside, buy it, then come back in, the seats are broken, ours the leg recliner was broken, we moved over and the power didn't even work at all in those seats, what VIP? It's a joke. The server was rude, ignored us then we had to track down another one to take the order, the drinks were either watered down or the barge denser completely forgot to put any liquor in it, the margerine machine was completely empty, we had to walk to the other side of the building to find one that had any margerine for the popcorn in it, the list goes on.... An absolute waste of money and the VIP is a JOKE. Update: Management reached out and offered a redo visit. Much better experience. Will try again and hopefully things continue to improve

It was a ghost town. We were two of six people in the entire concession and entrance entertainment areas. Thinking it was the spacing of movies to prevent Covid crowding we thought differently when there was only one other couple in the movie. The concession teller was very pleasant and accommodating and the movie sound and presentation were excellent as usual. Thus the 4 stars. Hollywood HAS to start putting out movies or there won't be any theatres to show them in

Awesome arcade to use while waiting or for after, and great food options (although somewhat expensive). Plenty of theatres, usually kept quite clean. Staff is helpful, and there are options to buy tickets from the box office or online. Always great visual and sound quality in each theatre. It also includes a VIP lounge.

Caught a 915 show and got my fix in. We were the only ones in theatre which as a customer was great but for the company well..... Get some and help em out!