PODS Moving & Storage

PODS was able to supply us with a storage unit within days of our request to meet our initial storage needs but a month later, when we needed to have our clients furniture brought back they weren't able to do so for over 2 weeks! We ended up having to send a moving company to their yard to retrieve the contents of the storage unit. The wait times for customer service were over an hour! Additionally, they didnt have the proper insurance coverage in order to get a permit from our local municipality for the container to be left on the street. Wont be using them again

You must make an account to book and confirm your pod, but you cannot make any changes or cancel your pod online. Wait time to contact customer service is 45-60 minutes. Doesn't seem customer oriented whatsoever. Run. Edit: As you can see by their response, you are run in circles. The link below given as a response by the owner puts you back to the regular website where there is no option to cancel your booking. Online chat is a robot, and as i said before, its an hour wait on hold. I did the call back feature with no response. Hey owner, i left a message trying to cancel. you responded here quick, could you cancel my order while your at it?

Extremely unreliable service. Even though it was confirmed the day before they refused to move 1 of our 2 PODS (it only got done because the driver Steve organized it). On removal the other driver hit our house. Then the company became IMPOSSIBLE to get ahold of, and each call employee would pacify you and no one would ever actually helped with anything. Apart from the driver Steve was one of the worst customer service experiences ever. Do NOT recommend!

Horrible , If I could put Negative -10 stars I would for the last month I have had nothing but run arounds with the phone in center and then speaking to over 7 representatives and not 1 left or put a note on my account so its the same thing all the time repeat story !!!!! All I want to do is arrange to get my ITEMS FROM THE POD BACK and wrap it all up with your guys but its like pulling teeth at the dentist!!!!! this is my experience hopes others have better. HUGE DISAPPOINTMENT!!!!!

Great way to move, especially if you don't know where you are going yet.