Canada Post

This branch provides good, informative, and friendly service. It’s better to come here than going inside busy Surrey mall. 👍

DO NOT GO HERE. Find a different post office. Tldr: Bizarre experience with a rude, unhelpful employee A few weeks ago my husband and I encountered a bizarre, disorienting experience with a post office employee. We both went into the office (with masks) as my husband is disabled and needed assistance. Jaclyn greeted us at the counter (no mask) and we spoke about our mailing needs. Her demeanor changed as soon as we mentioned we were mailing to Japan. She put our package into an envelope and gave us an address slip to fill out. We filled it out, using the same counters everyone else was using, and gave her the slip. She said she couldn't read it, we apologized, and showed her the address on our phone so she could type it into the computer. During this entire time she was sighing, making tsk sounds, giving us dirty looks, and tapping her fingers - she really did not want to help us. She looked at our phone for 2 seconds and said nevermind, I'll use the slip. Once she was done, we asked her to please spell out the address she used so that we could confirm (we were mailing priority shipping which costs a lot so wanted reassurance it was correct). She sighed and angrily said she couldn't do that. We asked why and she said that's not how it works, then angrily pointed at a sign that says "please fill out your packages at home". We pointed out that we rarely mail anything and that we didn't have post office supplies at home (which is why we went there in the first place). I also pointed out that everyone else at the counters were doing the same thing we were, and she snapped at us and told us to back up "we're in a pandemic, you can't be coming in here with 2 people" (says the employee with no mask). I explained I needed to be here because my husband is disabled. We asked again for her to repeat the address for us and she refused. We weren't sure if she was joking with us until she tried to get us to pay for the transaction without confirming. We refused and told her to cancel the shipping. While we paid for the envelope, she kept reprimanding us even though we didn't do anything wrong, and then nearly called my husband some names before stopping herself, looking at me. We were embarrassed for the post office as we've never come across anyone who was so disrespectful and unhelpful. If you don't want to assist people, please find a different job. Once we left, we had to find a different post office (where we had zero issues and were done in 10 minutes) to mail out the package, which is difficult for my husband because he's disabled. There's a lot more that can't be put into words, but it's safe to say we will not be coming here again. Jaclyn, please find a non-customer service job - it does not suit you, and you will be so much happier. 🙏

Tue 14:07 business time but office is closed.

They dont throw your packages around (atleast what i can see compared to other places) so i do have respect for this place

Every time ladies in this location are really really really helpful, professional and nice, absolutely go back,,👍👍👍👍👍👍👍👍👍