Red Brick Chimney Services Ltd - Chimney Repairs in Vancouver and Lower mainland

I have never experienced this before. Mike wrote on an email that he will come between 2-3pm to inspect our chimney. He arrived half an hour late and did not even bother to call ahead and tell me he was going to be late. I actually thought he wasn't going to show up at all. He took a quick look from the outside and I showed him the area where water damage is. He provided a recommendation on what needs to be done, and when I ask him if there are other possibilities that the water could get in, what is included in the cost and if there other alternative solutions. He got all defensive, he said if I don't trust him then I should hire someone else for the job. I told him that he is the expert but I want to make sure the repair is done properly. He got upset, walk away in the middle of the conversation, and drove away in his car. I understand he came out on a Saturday to work and didn't charge a fee for an inspection. I would have hired him for the job if he hasn't acted unprofessionally. I was skeptical after reading poor reviews from other people, now I understand why.

Good work and honest pricing but room for improvement. Our chimney was repointed and capped in May 2018. Service at that time and workmanship on a whole was satisfactory (their work was even complimented on by another chimney person... So there you go!). My only critique or watch out - support/service post-work completion needs improving. I found them defensive instead of empathetic, reluctant instead of proactive. They didn't help me with my problem (water ingress) and instead my roofing guy identified the issue and addressed it even though they didn't do the chimney work. Efficiency 5/5 Cleanliness 5/5 Quality 4/5 Service 3/5 Price 5/5

try getting him to quote ... waste of time

Mike @ Red Brick was good to deal with. He provided me an estimate that was clear and detailed the work needed. He was very in tune with what had to be done to my aging chimneys. ( I had a issues with one chimney leaking water at the base after heavy rain) Mike looked at the chimneys while I was not around so I asked him to swing by and explain the scope of work and explain the estimate. He dropped by a couple days later. I booked him right away before fall ! I was impressed with the great job he did over all. My chimneys look way better. The new flashing looks good and I’m confident the leaking issue is fixed. He gave me a written warrenty. I would highly recommend Mike and Red Brick Chimney !

Very happy with the work done on my chimney flashing. Clean, affordable and professional. Would recommend to anyone needing any chimney/masonry repair.