Clinique Veterinaire Tou Chat Tou

Always very nice with my dog, he is not affraid at all to go to the check up

A very positive experience; staff were friendly and helpful and the space was clean and well cared for. I've seen a few negative responses on this platform but cannot verify any of the claims made, only what I (and my cat) experienced. I would recommend Tou chat Tou and will probably visit again when the time arrives.

Haven't been so can't comment on their service, but they lost my appointment after waiting a whole month for the appointment. They rebooked the slot so it was no longer available. No apology over the phone or any efforts to accommodate or rectify the situation...

Absolutely disgusting service. The veterinarian , Dr France Tancelin, has absolutely no sympathy for animals and cares simply for her money . We vaccinated our dog (which was strictly for travel purposes and not because she was sick) before travel where the vet signed off on a document (which we had to pay for ) stating the dog was safe for travel. Dr France Tancelin postponed our second appointment which we clarified if our dog would still be able to travel and she said no problem with travel , even after we clarified our travel date that was previous booked. Unfortunately for us, due to Dr Tancelin postponing the second vaccination which iwas no longer 20days before travel and was not ample time before the dog would be cleared for travel yet the document was signed and we were charged it. the government of Canada refused our animal for travel and was appalled the vet signed documents the was basically null. We needed the vaccination 20 days before travel which we originally booked yet the vet allowed us to pay for vaccinations + travel documents , after she rescheduled, and made us believe our dog would be safe for travel . We called them simply to sympathized our situation and remained calm and collected yet she was extremely hostile and said “sue us and you will lose if you want your money back “. We never discussed suing and simply asked for her help.all we wanted was for her to acknowledge her mistake and own up to her fault that should have never rescheduled the second vaccine and should have cancelled it and should have been honest and upfront about not being able to travel with our pet and have made us get the unnecessary second vaccination + pay for travel docuements that she clearly knew wouldn’t he valid. We also think it was unprofessional of her appalling attitude when we were crying in the phone upset over this. I know this is long but I hope it helps you in deciding which vet will truly care for your pet or simply wants more of your money.

They're very professional and took great care of my cat. Their prices are very reasonable too, and they offered a follow-up appointment to ensure that she was recovering well.