Hôpital Vétérinaire Centre-Ville Montréal ????

I had to take my newly adopted cat in for a case of conjunctivitis. I didn't really think I needed to use a vet hospital, but other clinics were booked full. I had seen some of the reviews online and was skeptical but my cat needed to be seen. I called before I left the house to be certain I could just show up without an appointment. The person on the telephone was very polite and told me to just show up. So I did. The waiting area is pretty small-not a lot of chairs or space, but I was quickly taken care of at reception and brought back to a triage room. All the staff were very professional and Dr. Tremblay was very thorough in his explanation of findings and the treatment plan. The staff took the time for teaching of administering the oral and topical eye medications. In my rush to get to the hospital, I had forgotten my insurance form, but the receptionist provided me with an email address to send it to to be completed. The form was completed in less than an hour and sent back. What I didn't tell the staff was that I am a retired registered nurse, and I can tell you that my cat received better care than I have at my own MD appointments. I can also share that the level of thoroughness is was very high. If I have the need for urgent care for my cat, I won't hesitate to bring him into the hospital again. The cost of the visit was pretty much what I had anticipated-it is a hospital after all.

Had an absolutely wonderful visit with my cat today! The vet was kind, very thorough and x-rays were able to be done on site and during the appointment! I'm always a little scared taking my pets to the vet honestly, but felt they took great care of my cat and put my worries at ease. I'll definitely be taking my animals here from now on.

My dog ended up with an corneal ulcer and needed to be seen urgently. I was not able to have an appointment at our usual vet (obviously understandable due to the current situation) so I brought her to this animal hospital where she was able to be seen same day. The cost for an emergency visit is a little pricey, but I am very satisfied with the service we received, as well as the treatment my dog received. The doctor was incredibly kind and patient, and took the time to explain everything that was going on with my dog. They even created a day by day calendar to help with medication management which was incredibly helpful. I even received a follow up call the next day asking how my dog was doing! Very grateful to the team there.

The nurse was very rude when talking to me and she basically said there was nothing she could tell me and I can only wait for god knows how long. She said she would do a preliminary check if my cat’s bladder was too large, which would be extremely dangerous because my cat wasn’t urinating normally the day before. Upon my request, the nurse agreed to call me once she finished the check but she NEVER called!!! I was waiting outside under the sun for an hour worrying about my cat. I finally walked in and asked the receptionist. It’s turned out that the nurse finished checking long ago but she just didn’t call me. She really needs to rethink about her career path because she doesn’t understand a pet owner at all and she doesn’t care about animals. Other than the nurse, everything was very good with this clinic. Receptionist was helpful and Dr. Nuzzi was patient and professional.

Best vet EVER! The team is sincerely the best on all levels, from the reception to the technicians and drs, their kindness and devotion to animals (and their owners) is quite exceptional ❤️