New Waves Pool & Spa

The people and especially the owner, Rick are amazing! Bought a hot tub Wednesday and explained I was hoping it could be delivered Friday because it was our anniversary and was to be a surprise for my husband. Their regular delivery schedule would have it delivered the following week but Rick personally delivered it on Friday! He spent a couple of hours setting it up, adjusting the water balance and explaining everything to me. Wow! The service was exceptional. Thank you so much Rick and also Sheryl for helping with the purchase .

After years of waiting (and wondering) we came with MANY questions. From the get-go, New Waves had everything we needed from answers to solutions. And actually, they’re the kind of people you just want to check in on and have coffee with. Amazing. We’ve been so well taken care of at New Waves that we can’t stop spreading the word!! Thanks, team!!

Got a beautiful 700 Series hot tub last year for a new build on a lake in 100 Mile. We have had exceptional service and New Waves went beyond what we expected to make sure we were super satisfied with the investment.

Amazing customer service.

Great service.