123PIZZA Chomutov

I don't like to evaluate negatively, but unfortunately I have to share a bad experience. As a regular customer, I can evaluate the services comprehensively. I ordered an average of min. 10x The food is nice. No charts, but nothing wrong. Such an average. It also depends on the chef. Sometimes the food is greasy, sometimes completely cool. That sometimes they forget to add what I ordered extra or I can still understand the sauce. We are just people. Most couriers are really great. I can't complain about you. Couriers big thumbs up. But the penultimate experience is really miserable. I ordered food, the courier brought only pizza and did not take lasagna. So I called the restaurant. They allegedly bring the food immediately, it is said that the courier forgot it. I waited 2 hours before I fell asleep. No one came, no one apologized. So I called in 3 days that I was still waiting for the courier who was supposed to bring me the lasagna he forgot: D Borec on the phone promised that a colleague would call me the next day and solve it with me. So far no one has answered: D I solved everything in peace, I was not arrogant or disgusting. Even if I had a reason. I've had enough of empathy. This strikes me as disastrous customer service. My girlfriend doesn't even want me to order from you anymore. As the fight from the situation will be repeated and one of us will remain hungry.

Chomutov - Received SMS - pizza arrives by 21:53 .. ordered at 20:30 + -5min ... = 1h. 30 min. Waiting for pizza ... At 22:30 pizza nowhere .. 2x we call the branch, only with the answer - in a moment the pizza is at your place ... At 22:45 approx., Pizza arrived, but with regard to the time of delivery, they were not able give no discount or bonus ... The courier called the operator, but the operator did not have any sympathy or understanding (great pizza for x people who were already going home), in short, even after a long wait, pizza was at full price. We turned down the pizza, never the pizza again. I note, this did not happen the first time, but several times.

Mega good, occurred a quarter of an hour earlier and I recommend "Kebab Al Forno" mega good

For me a bad experience through transport we waited more than 3 hours and it was not the first time.

Very bad experience with transport and handling with several phone calls. Inability to deliver for 4 hours after ordering. After a long wait, a completely different order. I do not recommend for me. I have no worse experience.