Čistírna oděvů Daja

I left my coat here to be dry cleaned and returned a few months later to pick it up because I had lost my receipt, and I had given up hope of retrieving it. Anyhow, I decided to try to receive it back without my receipt. I described my coat very clearly to the counter woman. (There was only 1 coat that matched my description and indeed it had been waiting there for the time I said.. ) Very obviously it was my coat since no other coats were there that matched my exact description! I was ready to pay even a higher price for my coat however I was told I could NOT have my coat back without my passport! This would have made no difference, since I had not given my name nor address, when I dropped off my coat, and obviously I am not a thief since I knew all the details about my coat and the length of time my coat was waiting. A thief would not have this information. How many thieves visit dry cleaners asking to pay for old coats? Of course I do not carry my passport on shopping trips. I told her I did not have it and can I please have my coat! She told me sternly it was NOT possible without a passport ....as if this place is a high security bank. This was NOT my first bad experience here! My first experience was that I had also another coat dry cleaned and it was returned to me with all the eagle designs on the buttons melted off . I did not have a "before " photo, so I couldn't complain,! Stay clear of this grumpy place or suffer the consequences. If you must use it, then take "before" photos of your clothes! This place has still to learn about modern pleasant customer service.

Very poor customer service. I mean the lady (unfortunately, I don't know her name) who was very rude and treated me like if she felt disgusted by my presence. It was about 6.08 pm on 23rd of April. Hope the cleaning quality is not the same as the service level.

I used the services of this company in the spring of 2020 before quarantine. I put three things for cleaning (jacket and two coats), and if there was a relatively difficult stain (wine) on the jacket, both coats did not have specific stains, I had them cleaned in general and comprehensively. All three things were returned to me with the labels "sorry we can't clean better." But the lumps were not removed even on the coat, which remained brown from the dust. I understand that they are ordinary people, not wizards (as you wrote below), but at least the impossibility of removing lumps from a wool coat - the pinnacle of unprofessionalism. In addition, the lady returned the jacket to me, saying that it was definitely not wine (but I know what a stain I have!). I only found out the condition of the coats now that it was time to wear them, but unfortunately it is my fault. I strongly do not recommend.

Average treatment plant.

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