CAR4WAY

I hired the service from Airport the customer representative assured me I could use the service to my destination (Prague 10). Once I reached my destination I realized I am 1KM away from the service area and I call customer service choosing English as my language ( They do not speak English or pretend they don't) Richard Havranek tells me that because I am parked outside the coverage area I need to pay 1300 CZK which I object mention the sales person at the airport assured me I would be cover if you it would be pointless to use this service. Richard decides to put the blame on me an says its my fault for not reading Czech and understanding their Rules, which I find a sort of fraud as the sales person claims he doesn't have English documents and since you are in need of the car you trust him. So my piece of advise would be if you do not speak Czech do not hire this service because they will try to rip you off with hidden fees. I decided to drive the car to the coverage area and drive a taxi back to my destination which was not payed by CAR4WAY and submit a cancelation to get my deposit back. At this point I been charged 1000.00 CZK hiring fee 10,000.00 CZK Deposit, 650.00 CZK for a ride from the Airport to Prague 10 and 150.00 CZK for Uber to my residence. I received an email asking for account number and decide to call them to clarify this as the sales person at the airport mention they would puy a hold for 10,000.00 CZK and when I want to cancel they just need to release it. The second time I call your call centre and choose English as Language I found again the most incompetent customer service associated (Richard Havranek) making fun and laughing at me, accusing me that I am wrong and that I need to send email on Czech when I do not speak the language. I live in Dubai for the last 10 years and I have travel to every country in the world using similar services around the globe I have never been treated in such disrespectful manner and is a shame that when your country is suffering of lack of tourism you are not ensuring customers are treated properly. I will make sure to share this complaint all across all social media platforms and take it as further as possible. As I requested before I want to cancel the service with you and get the deposit back to my credit card. Regards, Emmanuel Barcenas

Auto can be picked up and returned wherever in Prague. As a downside, it's not possible to book a car in advance. Cars are new and clean (but some drivers don't seem to care about cleanliness too much). After each ride comes information about the price. The gas is included in the rental price and refuels are for free. Short term are cheaper than classical car rentals.

why to pay 500CZK entry fee (valid only 2 months)? they are crazy. I wanted to registed but gave up.

Cars blocking residental parking spots for days and weeks. No communication, no solution.

Can I give 0 stars? I'm actually really disappointed in this program as a foreigner. Usually I rent cars if I need to drive somewhere out of the cities I visit that can't be reached by public transport easily, but I'm living in the Czech Republic so this program made sense as a back-up to public for me. I had joined a car sharing program in Belgium (Zen electric cars) when I lived there that was great, and very affordable. This car sharing, car4way, manager reamed and disappointed me, and I ended up losing 2000 kc (100 USD) to them and didn't get to use the cars once. I would recommend that you find a better car program if visiting Prague, such as revolt. I will never get my 2000 kc back unless I go to trial, and I don't have the money for that :) So, be smarter than me, and don't send them a down payment at all. They claimed after the fact that it was not a deposit, but a "fee" after I had already been told on the phone that it was a deposit and I would get it back when I was done with the service. The contract unfortunately is only in Czech (they do not offer one in English), and Google translate didn't make that part out when I read it before I signed, which of course is my mistake to sign in a language I don't understand well, but I had good faith in the agent on the phone telling me the truth about what I was signing (I only wish I had recorded that conversation!). So, I'm 100 USD poorer and they are 100 dollars richer. I was blind-sided when I really want programs like this to work.