VECAR

I used the car rental after another rental agency let me down. Arrange of rental was smooth, without any complication and everything what was agreed was accomplished . I had Skoda Fabia II. Rental time was two months, during this period I hadn't any issue with car. I can just recommended.

Cancelled our booking just the evening before the rental!! That´s unbeliavable how stressed they made us searching for a new car at night! It´s horrible, never experienced anything like that. Not professional!!!

Great rental agency. Good location in Prague 6, or they will meet at the airport. Good selection of vehicles, reasonable prices, great customer service.

We rented the Volkswagen Passat from them for two weeks. We met with them at the airport, both pick up and drop off was very smooth. They were on time. The car was in a good shape, very clean inside and drove well considering it was 4 years old and had over 100000km. We will use them again when we are back in the Czech Republic.

Less then two weeks prior to arrival, I sent Vecar a request if it would be possible to pick up the vehicle 3 days later from their head office - happy to pay the agreed fee regardless. Mind you, I was getting the vehicle for 39 days, no small rental I would have thought . The owner/manager replied that the vehicle I booked is having a service performed and that it is unlikely to be ready in time for my booking. At the same time the owner/manager informs me that there will be no replacement vehicle available. None what so ever. I wonder if I would have been advised prior to my arrival to make other arrangements or simply just ditched. Absolutely disappointing, especially since I have been recommending Vecar. I will no longer be doing that, this type of customer communication is appalling and disappointing. Vecar is obviously doing so well that my booking was of no consequence to them. Vecar is off my list. After reading some of the review's , its apparent that many have had a similar experience - vehicle unavailable . What a joke. Perhaps the vehicle I booked was not available, because I would not leave a cash deposit of AU$400, but instead insisted on this deposit being taken out of my credit card? Anyway, I have booked a vehicle with another company and it is Vecar that has lost a customer and someone that would always recommend Vecar above anyone else.