Pekárek Strašnice

Well, I can’t say the place is bad or the doctors are unprofessional. But you can book time for appointment only in 2 months and you cannot book two appointments. So, if your kid has a cavity, this will take for a doctor 2 months to find it plus next 2 months till the appointment where it would be treated. This approach already costed my kid a tooth (extracted). I tried to change doctor to one who has more capacity but the receptionist said I can’t. I asked why, and the answer was “because you just can’t switch doctors”. Also most things are not covered by public insurance there. Disappointed and looking for more client oriented place.

My 11 year old son has been going to this Practice for 5 years and we were happy with the quality of dental care received. As of yesterday we will be looking for a new Dentist. The receptionist's condescending attitude and rudeness set the scene for the administrative catastrophe that followed. The appointment I made more than a month in advance was not on their system - despite the email confirmation I had received. Our Dentist appeared, was explained the situation, did not engage with me directly, but shrugged her shoulders and left the building. It appears the problem arose when I booked an appointment online 5 weeks ahead. I then had to change the appointment because it clashed with a school trip. There was no way for me to do this online. I called multiple times - no pick up. I booked a new appointment for a different day and sent an email to the Practice to inform them of the new appointment and my need to cancel the earlier appointment. I received no reply or acknowledgment. Shortly after I got a sms telling me bluntly that it is not allowed to book more than 1 appointment. I replied explaining why I had done so and asking what the correct procedure should be. I got no reply. Then, after taking time off work to get my son to his dental appointment we were told casually that we had no booking. I wasn't happy and the receptionist's total lack of customer service skills ensured the molehill escalated into a mountain. We will not be returning to this establishment. Already I have been given a referral to a more customer friendly Dental Practice in the Prague 2 area so my gain is Pekarek's loss.

Maximum satisfaction, the doctor is excellent and a great pro, and the lady at the reception is willing and kind.

I have been going to the Strašnice Dental Care House with my son for about 10 years. He is now 14 years old. During that time we replaced 2 women doctors, one of them got pregnant ... We were afraid of change, because my son was satisfied with the first doctor, but the second one is great. They both immediately understood the nature of their son, who needed to explain everything first, prepare for the operation ... At each visit he was terribly afraid, afraid of pain, but after each visit he left in peace and with a smile. Several times we had to use the emergency room, when there is a different doctor and the approach of each of them was very similar. A pleasant visit always starts at the reception. We remain loyal to them and we highly recommend this Dental Care House.

All morning I try to order my daughter 6 years urgently about toothache, disinterest in the reception are going their own, they do not call, although it was agreed that they will try to ask a doctor and call and from another source I learned that they did not offer me acute care after working hours with a surcharge of 400 CZK they are idiots otherwise I can't write it, I recommend prevention, acute care disaster