Sladké potřeby CZ

Super

Good day, We ordered goods through an e-shop with a personal collection at the store. As soon as the goods arrived at the store, an email arrived that we could pick up the goods and the opening hours of the store. Only on Thursday it was possible to pick up the goods until 6 pm, on other days the opening hours were shorter. Therefore, the husband went to the shop on Thursday after work at about 4.30 pm. When he got there, there was a completely different opening time on the door, but the lady was sitting in the store. The husband took the handle, the maid saw him, but she didn't even dare to climb up and ask what she needed. On Friday, opening only until 12 noon - most people go to work (so opening for nothing) and we already needed goods for the weekend. When I wrote an e-mail to the store that this behavior was unprofessional, Ms. Hotkova wrote back to me that she was forced to change the opening hours and that in case of personal collection I should be knocked: DDD Maybe if the lady picked up her ....

Super shop, you will find absolutely everything that could be useful for baking and also accessories for celebrations, etc.

How to summarize the experience with this business? At the beginning, I do NOT RECOMMEND this to everyone who wants to buy in the Eshop !!! My experience - After my order (which I unfortunately paid in advance), my delivery date was constantly postponed. I tried to connect with the store (emails, chat), but from the beginning in vain. After constant writing, I was told that I was waiting for stocking (allegedly a problem with the supplier) and that my order would be shipped at the beginning of the following week. I actually received an email from Zásilkovna, so I applauded that it was over. After the second day of waiting, I found out that the initiative to send the dispatch was given by the store, but they did not deliver the package to the Mailbox. So again email marathon what's going on! It was found again that something was missing from my order again. I gave the suggestion that they would send me the order even without the missing goods. In the end, it was a candle, which they replaced with a similar one (although it arrived broken). I received the goods after constant chasing after about 14 days. And now for the next 14 days I am trying to agree with the store on the return of one item from my order and no one communicates with me, does not write to emails, just nothing !!! So the conclusion - one cake for my daughter and over a month of worries, and I'm not done yet, because no one has written to me yet. So I already understand that the store only has a phone number on SMS !!! And I'm quite amazed at how active the store has to respond to reviews and nobody writes off to customers' emails! NEVER AGAIN !!!

A great deal