Sanitätshaus - Orthopädie Müller GmbH - Filiale Nürnberg Erlerklinik

A ring band prosthesis should be made and attached to me, After the one that was made there for me with the best of intentions, I was sent with the prosthesis in my hand and the words "do it myself" to the door at home 14 days later, the invoice was sent by post. It is a shame that 0/5 is not possible

I have been very well advised here several times, and I am also very satisfied with the quality of the products I have purchased.

Absolute disappointment, It started with the first contact on my part, where I was promised a call back, the contact on my part took place in the early morning, and I waited until late in the evening for the recall (spoilers: unfortunately I have not received this). After the failed recall, I have tags on it contacted the medical supply store again. The clerk on the phone gave me the direct line to the colleagues in Fürth, and referred me there, as mentioned colleagues in Fürth make the tools repair. Sanitätshaus Müller in Nuremberg is apparently not competent to aid repairs. I called in Fuerth at said phone number to there to ask for a remedy repair, Mr. F. the competent "expert" then asked me on the phone according to the following scheme: -> which health insurance are they? -> What kind of wheelchair do you have? -> how old is this wheelchair? After I gave him the information he wanted, told me the expert informed that my tool is no longer available from the manufacturer, to be available due to which even conditionally spare parts and thus a repair would only conditionally possible. After much back and forth, we have agreed that he picks up the wheelchair and workshop brings (Spoiler: this has not happened). Already on arrival, the vehicle was parked unfavorable making it to a certain extent gave the impression that the aid is not taken. After parking it was still suspicious, because although we have ramps that extendable 3 meters are having the expert started to measure the levels xD My mother was asked by the "expert" besides what length now have the ramps. The "expert" has just thrown a quick look at my tools and "found" that the plastic cover of the wheel would keep the overall design. And the plastic cover would no longer be part of Sunrise in the range, about my aid, there would only tire and battery as spare parts. Because of this, he saw no need to take the aid. If someone needs help with the supply of aids, I can not recommend this medical supply house.

Very helpful and friendly