Citizens’ service

An outstanding example of bureaucracy in city Mannheim. I have spent a whole week to manage to have an appointment to get my Aufenthaltsgitel because no one answered the phone in most time. The security at the door was friendly but some workers inside have such a descending attitude.

Google should introduce negative stars for reviewing. This place deserves more than 5 million stars on the NEGATIVE scale. Staff is mostly very rude, unprofessional and this is not a secret for most of the foreigners in Mannheim. If anyone plans to come to Mannheim, think twice how much inconvenience this place's gonna bring to your life. Also, no matter in which country where which language is spoken, if someone doesn't speak/not willing to speak any relevant foreign language and has completely no empathy & patience to even try to communicate - please DO NOT place this worker in a position whose reposibiility is to handle foreign affairs.

Fast and you should well prepared. Friendly staff☺️

Regardless of the time I have been residing here, they told me I had to talk in German because I live in Germany. Two years ago, even if I noted that I am new here, they insisted me to talk German. When I ask for speaking English, the stuff in the room 210 argued that she cannot speak each ımmıgrants' own language..The way of telling this was also so unfriendly and rude. I would not expect such behaviour from foreigners office.

Good service it was fast to have an appointement , even though I'm not so satisfied with the results , but still , better than many citizen services in germany