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Pan Miso (06/04/2013)
We brought a spindle cooling unit there to replenish coolant as the cooling performance had dropped. Sucking off 0.4 kg of R134A coolant cost € 118.15 net and was neither objectionable nor financially objectionable. However, we have the device then delivered (about 45 kg, 16 km distance) and calculated for 73.82 euros net. This is too much. To put it in the trunk of a taxi and let us drive would have cost Euro 26.00. We paid Euro 40,00 and noted this on the invoice and informed the company airco-tec. The payment was made 2 days after receipt of the invoice. As a result, airco-tec immediately assigned a lawyer to clarify the matter. The bill was not even final at this time and already there was a lawyer bill. Furthermore, they tried to force us on, that a service technician would have to install the device again. We have expanded and reinstalled it ourselves. This was justified by the fact that the decrease of the cooling capacity was not caused by the refrigerant, but that additionally a control technical problem could exist. Since this seemed unlikely to me, I asked and wanted me to explain the control technical problem. As a result, Mr. Lazdins, the owner became very pampied. Incidentally, only the refrigerant was partially escaped over the years and after refilling everything has worked fine. The repair itself was good but the hassle of additional orders and the travel expenses were unpleasant. Turning on a lawyer to justify them before the due date of the bill was unnecessary.
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