Kreissparkasse Köln - Filiale

customer for many years. I had the best experiences one would expect from a savings bank. Very friendly employees who are willing to do their job. This branch has my absolute confidence, which is most important. Thanks for that.

Very helpful!

Super nice staff!

Nice personel:)

More than 3 weeks ago (!) I gave my son a check at his house bank for 200 EUR, the credit note has been billed to his bank account without any further notice, as it was, in the last week, without the note, this amount do not be available, screenshots are available! Thereupon 2 transfers were made online without (!) That the usual reference that the operation is not possible if there is insufficient coverage, that this execution was prevented. Days later we receive a letter saying that the account has not been covered although the amount was still available and is, for this notification then each 2 * 3 EUR were charged. In the telephone conversation on site we were shown neither the appropriate respect nor understanding. The employee Ms. Engelmann was in no way in a position to consider the error as systemic and not customer-related. Ms. Schwarz was prepared to consider this as a system error in the meanwhile conducted discussion. In the feedback, Ms. Engelmann made it clear that she was only interested in a monologue, that she needed no discussion. Your explanation the amount was blocked with check payments 10 days could be refuted with ease, since at the machine itself also money could be lifted and this already few days afterwards. The conversation then had to be stopped by our side, because they could not be interrupted. My experiences with the Kreissparkassen in Sankt Augustin are consistently bad over 30 years of experience, Sometimes small loans are offered with payment default insurance of 25% of the loan amount, you just wanted to help or Service sold to itself as a service to the customer. Our family was last at a district savings bank. I can recommend the Postbank as well as the netbank at this point. My wife is already at the ing-diba. Never again one of the local reactionary banks. People of older seasons should dare to choose an internet bank, at least temporarily. In the long term, savings banks can not compete with Internet banks, they will abolish themselves with their service and the future customers will be the young of today, who will then go to new banks long ago. We consider this to be fraudulent.