VR Bank Mittelhaardt eG

Customer service in Weisenheim am Berg NOT recommended! For years I was a satisfied customer in this branch through a power of attorney. In recent times, however, the service has declined significantly. When an account was opened, the client advisor initially did not recognize the bank's own documents, which were available for download on the homepage. She reproachfully asked me where I got the forms from. After some back and forth, a basic account was recommended to me, although I had informed in advance that this should be a second account. After all the data had been recorded, I got a phone call (as expected) stating that the basic account would be rejected. When I asked about a different type of account (possibly a business account), I was told that there was NO way for me to open an account with VR-Bank. To make matters worse, the clerks coincidentally had identical names, which ended in downright confusion. It was not possible for me to understand who had made which statement. The main office only responded to written correspondence on my part after personal inquiries (from a friendly vacation replacement), more than two weeks later. In short: an absolutely inadequate service! I award a star for the courteous treatment at the main office, which was able to correct my overall image of the VR Bank a little. They also offered me to open an account here, but after this 4-week odyssey I no longer wanted to accept it. I am now a satisfied customer at another bank.