Sanitätshaus Römer

Super friendly, very competent staff. Nice atmosphere in the new rooms. Definitely highly recommended, especially since there are hardly any good specialist shops in our city.

Employees rude only to customers with an unfriendly disgusting tone! If you complain about the employees who are not doing their job right (dealing with customers). In my opinion, this shop should be closed and I will sit down with my lawyer and file a lawsuit, how can mqn behave towards customers only when the boss is right next to it, suddenly a slightly different tone is applied I just say the sound makes the music! Lawsuit and ad is coming!

I've been a customer here for a long time and can't understand all the negative reviews in the least. I am always served very friendly, on the one hand by the staff at the counter and by the master Mr. S. I can say the same for my stepmother, who unfortunately cannot express herself here because she does not have a smartphone. Often, however, the sound makes the music and unfortunately you cannot do anything against dissatisfied people or blame a business.

Once and unfortunately never again I got deposits, the person responsible for this was very competent and very friendly. Approx. a week later I wanted to pick them up and had searched for the opening times on the Internet, whereupon I stumbled across all the negative reviews. Since I had read a lot of bad things, I wanted to call first to make sure that I could collect my deposits. Unfortunately, the first attempts failed because nobody repeatedly picked up the phone. An hour later it worked and the lady on the phone was very rude. Instead of answering my simple question of whether I could pick up the deposits, I was unkindly informed that I had to know that the deposits were already done. When I got there I had to wait a short time and the same, unfriendly lady loudly dragged about a customer who had complained about customer-unfriendly service. That is not how it works! The customer is always king and where that is not capitalized, I just don't go (anymore)! When I paid my bill or when it came to money, this lady was suddenly very friendly. An employee who breaks everything and unfortunately gives the whole thing a bad, lasting aftertaste!

Personally, I can't understand the bad reviews, as my experiences have been consistently positive. The orthopedic technician sometimes visits the patient twice a week to make the necessary adjustments. The on-site staff was also very charming to my relatives and me. My mother-in-law was given very good advice when buying a new rollator and it was ready to be picked up in no time. Therefore I can only recommend everyone to get their own picture, even if it is only for an advisory discussion on site.