Sportstudio GALAXY

Galaxy is my local gym and they have pretty much all the devices to train, including classes. I love the sauna and steam room and I use them often. I would have given it 5 stars, however the process of having to always go to the reception when you come in, takes a lot of your time sometimes.

The business model is borderline a scam, because of the following two points that I address below: - The automatic renovation of the subscription. My wife signed up for the gym 2 years ago, and we paid a full year. At the point of signing the contract, the person who attended us asked if we wanted to renovate automatically, and we explicitly said no. A year passed, and we receive a letter from the gym asking us to pay for another full year. It is worth noticing that my wife in the end attended the gym only 4 months and stopped due to personal reasons. We complained, and the same person who attended us the first time told us that we can cancel the subscription only 2 months in advance. We paid 200 €, and waited for another year (my wife attended the gym for around 1 month). This was in September, so in our minds we had until 01.07.2020 to cancel the subscription. We went to cancel today, 08.06.2020 (so one month in advance to the normal two months), and now the same person says that it is with 3 months in advance, so that we should have canceled before 01.06.2020. She actually showed us the contract and, indeed, she is correct. It is worth mentioning that we are foreign students, and therefore our german language is not the best. So, only because of 7 days, we had to pay 240 € ..... again. The person at the counter, who attended us 3 times, was very rude every time. Even when trying to reach for the help of a translator, she did not allowed it because, and I quote, 'Das ist Deutschland'. On top of that, we asked to talk to the person in charge, and the boss automatically disappeared, almost as he did not want to talk to us.... how convenient. To top that, during the time we were waiting for the boss, another couple had a similar problem, and had to pay. So, I assume that this situation happens very often in that gym. At the end of the day, we ended up paying 440 € and almost never used it. So, be aware of the cancellation policy with 3 months in advance. You will receive NO notification that your period is expiring. - Bringing your own drink is forbidden. I mean, come on, you pay 200 € and you can not bring your own drink???? This seems to be only to force you to buy what they sell. That is just absurd. The drinks are not cheap either, so... That being said, the personal (except for the person who attended us) has been always very nice and friendly to us, and the quality of the equipment is also good.

Positive experiences: I think the studio looks good. Trainers are very friendly and definitely qualified. Sauna area clean and large. (unfortunately no outside area) The courses are well organized. The price itself is totally okay, if you agree with the concept. Negative experiences : The employees are probably financed by the drinks .. Otherwise I can't explain why you can't bring your own drink and drink and are asked every time whether you want to drink something .. Bazaar feeling ... Actually, those who buy drinks there finance my cheap monthly fee ... I rarely bought anything .. Just go to the locker room and have a drink .. Further in the topic of negative experiences: I would advise anyone to lose a key or the transponder, the prices are abnormal. It is then made very, very expensive ... You get ripped off hard. My honest opinion.

Very bad service, if we had known that before we would never have registered there! During the corona season, the monthly fee is simply debited on the grounds that we would otherwise have had to fire our employees 😠 😔 Over four weeks ago the cancellation submitted no confirmation one calls constantly and is always put off someone reports! They think it's fair to deal with people there, I advise everyone not to register somewhere else!

Very good trainers! Very clean! Great devices! I can only recommend! Greetings, Alexander