Reserve Bank

The worst branch and the worst as a bank. It's frustrating. I opened a savings account in dollars. Then, I was presented with the situation that I had to transfer USD $ 1000.00 dollars and it took me two weeks and in the end what reached the destination was US $ 880.00 dollars. There is still USD $ 20.00 that is not known where they are. They charged me by mistake for a book and I had to pay for their mistake. They only charged me their commissions: $ 50.00 for the transfer, USD $ 5.00 for the card, USD $ 10.00 for closing the account, unfairly, because due to their bad service I had to do it to avoid generating economic and time losses. I lost more than 20 hours in lines. They also charged me USD $ 10.00. for maintaining an account that is supposed to be below the minimum balance when it does not last a month. They only made me charge, I asked to speak with the store manager since no one solved me and he refused to assist me. I mean, they make their mistakes and then the customer who pays. They don't have any kind of finesse for the customer. The security of that branch believe that they own the bank, they speak to you as if they were the clients and we the employees. They let the police and doctors pass, however, those of us who are engineers, teachers, accountants and any other professional are worth nothing to the reserves. I understand that each worker regardless of the area they work has their day off to do their errands. I use my days off and wait for them, I don't see why another professional can't wait. It is disrespectful for one to be in a row from 6:00 AM and someone comes at 9:00 AM and they let him pass, supposedly because he is a doctor or a policeman. There is a mafia with that, the same wife of someone I know works as a secretary in a clinic and pretends to be a doctor and they leave her. That is a lack of ethics of that bank. No other bank does that. It happens to the elderly, but not to others. There is no kind of consideration for clients. And if it is because that bank provides social assistance and government payments, not all clients are like that. At least out of respect for that minority that the bank chooses, they should refrain from these classist policies. That is respect of persons. It is the worst as a bank, I do not recommend it, it is a disaster at the institutional level. Whoever respects your time and money should not make a mistake like I did while taking advertising.

One of the Banreservas branches that on the occasions that I have gone I have seen the agility and efficiency of the staff to streamline the process, on the different occasions that I have gone there are always many clients but the service process is not much waiting beyond of that the company provides a good service

Hi, how are you? I am Amauri Toribio, I am a client of Banreservas Bank

This bank inspires confidence and security, but they must place more service ATMs.