Novatours OÜ

called 666 8000 to book a trip and ask for details - rude lady told me that all the details are on their laggy website, had to find another provider

Ok

Ok

The service is friendly, correct and fast and businesslike.

Booked a trip to Cuba in January. They were supposed to fly in March. But the virus has changed everything. We are in the age zone of risk, so I asked for a refund. The agency immediately said that we can’t even count on a refund and offered to write a letter to the management, which I did. In response to silence, there was not even a polite answer. Well, what a polite answer from the boors. After all, the more we die, the better for the company. What a profit from nothing, and even interest in your pocket. Worse bandits from the highway. All my friends and relatives from Germany, Britain, France and Russia reported that travel agencies return money. Only the greedy Balts have stolen and are quietly waiting when we die out. So believe these vampires