Reisiekspert

Straightforward and no fuss.

I do not advise you to contact this company. Booked through lastminute trip to Turkey, 5 star hotel all inclusive. The next day it turned out that they could not offer this hotel. They offered a choice of several others, but all were bad and old. As a result, they convinced me to take the most expensive option for 5 nights for 1240 euros for two. Paid them the full amount. Three days later, or rather less than 24 hours before departure, they inform that there are no places in the hotel, and this is not their fault. They just offered to fly to Turkey with the tickets that they booked and find a hotel for themselves. Without a transfer and any guarantees, they promised to return the rest of the money. They also offered a similar five-star hotel but asked to pay another 300 euros. I refused. REISIEKSPERT apologized, but I was left without a vacation! They refused to refund anything. They promised to return the money. This company is not EXPERT at all, do not contact this office, otherwise your vacation may be “unforgettable” ...

Good customer service!

Pointless bureau. I made a couple of requests and each time I received answers as if I beg for them. Unpleasant service and communication. As a result, I bought vouchers from other operators who are more willing to communicate with the client.