Alditraex SL Mérida

Fast download and friendly people!

Great service

Very good transport company, very professional. Juan Antonio, in the office a professional from head to toe, like the whole team.

I think it has been the company from which I have received the worst service in my life, I proceed to tell:nn1. On Wednesday, July 8, I call the company to confirm that they have received a delivery of 5,000 kg of material from Murcia, and to explain where they had to deliver it: location on the farm with a 100-meter stretch of dirt road, etc. The person who receives the call allegedly takes note and tells me that there is no problem.n2. On Thursday afternoon they send a road truck with a pallet truck. According to the carrier, it is impossible to unload on land.n3. They take the material, I call them, they tell me that on Friday they will send it. Then Monday. They do not do anything or report to the transport center of Murcia until Monday mid-morning.n4. The whole problem, supposedly, is that they had to request an authorization from the Murcia power plant, and that the supplier bear the extra cost. But they did not contact them until Monday, and I was waiting for the material and paying two extra days of masons.n5. In the end, I had to hire a truck with a boom for unloading (paid by the supplier), due to the incompetence and slowness of the gentlemen of Alditraex.nnI understand that it is a B2B business and they do not care much about the end customer, but for companies that want to work with them, they should know that the behavior of this company with the recipient of the merchandise is unfortunate.

Fatal, from the first moment putting obstacles that his truck cannot reach my house through the streets that are narrow, I went to him, to the square of my town to bring him along wide streets and that he could deliver the washing machine to me, Well once you get to the next street because your truck could not enter my street I say well then transport it with the wheelbarrow to my house that was 2 minutes from where I had the truck, well grumbling with a bad face and reluctantly I He approaches it, once at home I see that the plastic is broken I tell him it is damaged and he says not only that is the plastic all this grumbling and in bad manners because according to the other one he would not have brought me the washing machine, he leaves and as it turns out dissatisfied both by the treatment and by all the problems that I got, remove the plastic from where it was broken and guess what ??? It was scratched.