Puertollano Quirónsalud Medical Center

They have attended to me by phone. They tell me to download the electronic prescription in the application. I download the app and it doesn't work. The family doctor tells me to leave it in writing. Overall, in the end I had to go to the medical center in person. I pick up what was supposed to be a prescription and when I get to the pharmacy they charge me a paston and tell me that this is not a prescription. What is a role for being private insurance. Let him go back to the head office, let him write my prescriptions and they will refund my money. I DO NOT UNDERSTAND ANYTHING Why the heck am I from Muface Adeslas if they attend me by phone (which in the end they made me go in person) the app doesn't work, I don't have electronic prescriptions and I pay a dough at the pharmacy? I will continue to make complaints to whoever corresponds until they give me an explanation and they refund the amount of the medicines

They do not answer the phone, the two receptionists in the morning are super rude and impolite, in return, the two at night are friendly. Receptionists are the mirror of a company, they should be trained to give a better treatment to customers, this is a private service where a minimum of kindness and efficiency is expected.

Terrible service. The specialists do not have the assigned consultations. You have to call on weekends to see when the doctor says to have the consultation. When you call always conunica. I have been trying for a month that the specialist who prescribed a CT scan can see it. While I continue with an otitis that drives me crazy. This center leaves much to be desired. It's my opinion and I think Puertollano deserves something a little better. Good morning.

Terrible treatment, I have gone with two children, one of them a 28-month-old baby, to a consultation with both for an ENT, we had the appointment at 8:00 p.m., we arrived at 7:50 p.m., they called us at 8:00 p.m. 45, there are two children and I all the time with a mask, well the little one starts to get tired and I decide that if we start playing see-saw, he will be somewhat calmer and more entertaining, the little one raised his voice, he is still learning, ( we were sitting next to consultation 2, which was the one we had to enter) and the doctor of consultation 4, Francisco Espinosa, joking from his consultation to lower their voice, the older barely said anything, and again Mr. Francisco comes out Espinosa, asking them to be quiet, in a way that was not empathic with the children, and even so, he went to the counter to tell the girls from Customer Service, that how much was left for the children because they were giving him the afternoon, the Customer Service girl and she can think of nothing else, than to make us leave a large waiting room It was a bright room, without any patient, to take us to the end of a dark corridor where personnel were passing, because Mr. Francisco Espinosa couldn't bear to hear some children speak, but I did have to put up with hearing him from his office and his rudeness towards my children from the counter, without stopping to think all the time we had been waiting, that both children were wearing their masks, etc ... or even because those children needed to talk. I don't know how the treatment will be for adults, but from a private clinic I expect respect for people no matter how old they are, and not that they are treated like animals.

It is possible to know, why the answering machine of the Quirón Salud clinic in Puertollano speaks in English and understanding the language and following what he says does not work and repeats like a parrot? We are in Spain, the answering machine should be in Spanish. Or at least it works.