Recoletas

The name of Hospital is too big for him, it is no more than a building where some doctors have offices and little else. Inconceivable that they have been carrying out a work in radiology since June and outrageous that no one picks up the phone all morning. The dream of several doctors to build a good private clinic has ended up being a nightmare, thank goodness we have Social Security!

The treatment given to my mother both while she was admitted and during an invasive diagnostic test, in which she felt unwell due to the test itself, was very attentive and loving.

Mail sent to Recoletas where I describe what I experienced here: First of all, think carefully about the answer you are going to give, charge yourself with empathy and self-criticism to respond to this message. I am a nursing student and also the granddaughter of one of your patients. I am going to review your management upon admission of a specific patient in the middle of a pandemic. 1st Patient transferred by ambulance that requires admission and is admitted without prior PCR. - Only at this point can we find a management deficit since an admitted patient HAS TO HAVE A CRP, not only for the safety of the workers but also for the safety of all the patients who are there. - On Sundays, tests are not done in a "hospital" even if they require an emergency? What a SHAME. 2 ° Bilateral pneumonia is diagnosed and presents oxygen saturations of 88% - Symptoms compatible with covid and it is NOT treated as a possible covid (which by the way, that is indicated by the protocols) -Not being enough with this, health professionals do NOT put on individual protection equipment in the face of such suspicion, putting their lives at risk (good that after all is up to each one) BUT THAT OF ALL THE OTHER PATIENTS WHO CARE FOR THOSE SAME PEOPLE. -It enters the same plant as any other pathology without any screening of any kind other than a paper on the door of isolation for drops and contact that nobody seems to know its meaning. -By the way, all this without any control of who enters and who leaves. Taking into account all this that we have experienced in the first person, we came to the conclusion that after having been admitted there the previous week, the contagion occurred there because of not having any other type of contact in any area. Also due to the terrible measures drafted above we believe that it is more than evident, and I believe that you will not be able to prove otherwise, that the contagion was there. I can assure you that the impotence that comes from encountering such MASSIVE SERVICE after almost ONE YEAR OF PANDEMIC is so great that it sinks the heart. If you are a company that offers health care, at least protect your customers from yourselves and protect the lives of all those who will come because you are going to take it away from many. If you cannot manage that there are exclusive covid plants or you simply do not have the ability to know with vigor whether they are covid patients or not, YOU DO NOT ASSUME THAT RESPONSIBILITY. And if you still want to assume it because the important thing is not the lives but the economic benefits, then ensure that the professionals who care for these people SUSPECTED OF COVID are EXCLUSIVE FOR THEM and do not go from room to room as if the thing was not with them . Dedicate yourselves to saving lives, not taking them away. If that means that someone spends a few hours managing each step, let it be done.

Without hydroalcoholic gel, it is not that they wear out, it is that they do not even put it / DISPENSE ... RIDICULOUS!

The treatment of the patient and the companions is regrettable. Lack of human quality and unprofessional nurses who are capable of denying water to an isolated patient due to possible covid. It takes 4 days to know if they have it or not and they put it in the covid plant mixed with others without having it and with bilateral pneumonia and 74 years of age (I do not know which thinking head has occurred to him) ... that they are investigating how to make someone catch it and die ... On the other hand, she does not have a medication that the patient takes, we take it to him, they lose it in one of the transfers and after calling, they did not pay attention to the patient, so that they would look for her the unpresentable nurse is dedicated to yelling at me and hanging up the outrageous phone The lack of empathy leaves you uneasy with the care that the patient will receive. They never made it so bad for me. They scare the patient by telling him that he has covid when later it has been shown that he does not ... they change the single medication that is for the heart because they do not have the dose that the patient takes ... everything is disastrous. They hide behind protocols that they do not comply with to reassure you that your family member will not catch the covid and the creeps, nurses who dress in everything when they feel like it other times not, cleaners without leggings or nothing more than a miserable mask passing by from room to room it does not matter whether it is covid or not ... then the covid spreads ... in short, a hospital penalty ...