Map
Detailed Information
- Place Types Bank
- Address Av. del Mediterráneo, 38, 03503 Benidorm, Alicante, Spain
- Coordinate 38.5362856,-0.1169278
- Website https://www.bankia.es/es/particulares/oficinas-y-cajeros/alican
- Rating 3
- Compound Code GVPM+G6 Benidorm, Spain
Openning hours
- Monday 8:15 AM – 2:15 PM
- Tuesday 8:15 AM – 2:15 PM
- Wednesday 8:15 AM – 2:15 PM
- Thursday 8:15 AM – 2:15 PM, 4:15 – 6:30 PM
- Friday 8:15 AM – 2:15 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
The worst service I have ever received from a financial institution. I went there to change my correspondence address, Bankia's online facility constantly failing me in this regard.
Greeted by an unsmiling, uncooperative clerk, I politely presented my ID documents and related correspondence. For some bizarre reason the chap told me I needed to change my digital signature. I didn't need to, but to placate him I went along with his suggestion.
Having spent another five minutes on the phone while also attempting to amend my address, it was only when I arrived home that I discovered the old address was still on the account. He had even failed in this simple task.
Bankia online is even worse. Having correctly entered my digital signature and received a security text message to my phone, the website announced that my address had been successfully changed. The following day and for ten consecutive days I repeated the process - all without success.
For a bank with excessively high fees, it's customer service is beyond pathetic.
Very poor client service, only one person is taking care, so when you have line of 5 people, you gonna be there minimum 30 minutes. Never saw anything like this in any other country.
Excellent professionals and efficient service.
A certain pedro who works there, unpresentable when it comes to managing paperwork by phone, cuts off the customer's call
Fatal customer service. In advance of a direct week confirms an appointment with a client, clients from another city are coming and are able to notify you that you are not a director or do not know anything about it.
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