Oficina Banco BBVA

What to say? Shameful? The window closes at 11 in the morning. Laughing service, thank goodness if you have to pay a receipt and it falls on a Sunday or a holiday, then there is no problem getting charged.nNow they will answer that they are very sorry for my bad experience, and that I will expand the information in this or that email.nThe only thing that needs to be increased is the hours of customer service.nThank you

For the few functions that they do in this office they could directly eliminate it and at least the users would not waste time going to it.

Pésima atención presencial

I give it a star because it doesn't let me put any. We have processed a mortgage with this bank. At the last moment they charged us more expenses without prior notice, they also told us very badly about the kutxa, in fact, they did not make us a firm proposal so that we would not go to another bank to process the mortgage, talk so badly about others Banks say a lot about them and the lousy post-mortgage service, they do not attend us properly, it seems that once they have obtained the mortgage, they do not care, they do not even answer the emails and messages we send them, it is very difficult for us to attend .. Careful with BBVA de pasai antxo. I do not recommend itnnThank you, they have already called us, but please, give us solutions and not excuses, because call to tell us that the managers have just changed as if that was the problem that they do not attend us, it makes no sense, we have been more than a month almost two with the issue and they have not answered or solved anything, and if they were the same managers, the truth is that if they change managers or not should not be any inconvenience, and I do not understand, what could be done until I sent the message, the managers did it manually and now it turns out that it is automatic. It is an easy way to get out of the way but that seems to me a mockery for customers, to call us to tell us that instead of giving us solutions.

Normal treatment