AC Hotel by Marriott Guadalajara, Spain

Spent 5 nights at this resort earlier this month and it was a great stay! We paid for an upgrade to the oceanfront cabana, which was worth the price. The beach views, calm ocean and ability to watch the sunset on our patio were highlights of the trip! The hotel restaurant was exceptional, not only because every meal we enjoyed had a variety of options and was flavorful but also because the prices were so reasonable for an oceanfront resort! The entire island and resort were a lot more laid back and calm than other touristy coastal front towns in the southeast, but that may in part due to it being early March. I'd imagine there's a bit more traffic during high seasons, but either way, we'll definitely be back! Highly recommended!

My stay at AC Hotel Guadalajara was very disappointing. I am a Marriott Platinum Elite member and I am very loyal and familiar to the Marriott brands, including AC Hotels, and was very disturbed to find that my status was not really appreciated and recognized at this property. I booked five nights with points. First of all, I wrote to the hotel through the chat feature of the Marriott app one day prior to my arrival without receiving a response, I asked if I can get an upgrade to a suite if there is availability. Upon check-in I mentioned to the general manager about writing by chat and he claimed that they never get my message (a negative response is then sent the following day!). Nevertheless, he mentioned that they do not have suites available for that night, but he will let me know the following day or two if there will be availability. I got assigned the same room type I booked, which was a very small queen bedroom. During the check-in, I also asked the general manager if I get breakfast included (a status benefit I get at many Marriott brands), and he confirmed that I have the breakfast included. I checked the following day Marriott website to see my status benefits at AC Hotels and I found that I do not get free breakfast as a status benefit at AC properties, but I can either get 500 Bonvoy points or $10 food and beverage credit per day. The Marriott website specifies that if the hotel does not give me the choice between the two benefits, I am entitled to $50 compensation. I then talked to the front desk again to confirm whether I really have free breakfast or not, and the agent there told me that I do not get a free breakfast (I have already used their breakfast for that day) because I booked on points and that they are currently giving free breakfast with their paid reservations and he suggested that this might have been the source of the confusion. I mentioned to him about the $10 credit or 500 points, and he said he is not sure I can use this credit towards breakfast (which costs a bit more than $10) but he will ask the general manager to confirm. I also asked him about the entitlement for $50 compensation. Few hours later the general manager called me and he was not impressed by my discussion with the front desk agent. In fact, he was a bit angry that I asked for compensation and he thought I am throwing this idea at them out of nowhere. He told me that they have been trying to make me happy and that he is making his best to move me to a suite but I am kind of creating problems, which was a bit rude. I explained to him that I appreciate his efforts to move me to a suite upon availability, but my discussion was about wrong information he gave me. He denied telling me that the breakfast is included with my reservation (I am sure he told me it is included) but he said I can use the $10 towards breakfast and pay the difference and that he will change the benefit preference from points to food and beverage credit of $10 per day. I told him that the Marriott policy states that I should be compensated with $50 because I was not offered the choice for the status welcome gift (he admitted that he did not offer me the choice at the time of check-in). He said he will check that part of the policy and get back to me. The following day, the front desk agent Monica called me to offer me to move to a `junior suite` which is basically just a bigger room. She said suites are available, however, she reviewed the Marriott upgrade policy and I should have paid more to get a suite not through complimentary upgrading, which is contrary to my knowledge and experience, as I did get complimentary upgrades to real suites at various Marriott properties when there is availability. When I checked out, agent with name Fernando refused to give me my invoice or folio because he said I am paying with points, so technically Marriott is paying according to him, and they receive the invoice not me! And telling so in a very rude way.

I ended up here after having an accident while working in Spain.nThe staff were very friendly and exceptionally helpful. The room was very clean and service was always excellent.nI would definitely return, hopefully under better circumstances next time.nMy only suggestions would be the restaurant could open earlier in the evening, and be mindful that it’s closed on Sunday. So it’s either room service or a short walk to the local pizzeria.

Nice business Hotel in the center of Guadajara. I always stay there, when I am on a business trip. Parking is also free of charge. Breakfast is nice and the staff is very friendly.

Very good hotel. Excellent responsive and friendly staff, good rooms and beds. I had a room at the top floor which comes with a terrace. The walls between the rooms seem to be a bit thin, so there might be noise from neighboring rooms.