Map
Detailed Information
- Place Types Lodging
- Address Diseminado, 100, 03314 Orihuela, Alicante, Spain
- Coordinate 38.1071463,-0.8619265
- Website http://www.losoto.com/
- Rating 4
- Compound Code 444Q+V6 Orihuela, Spain
Openning hours
- Monday 9:00 AM – 10:00 PM
- Tuesday 9:00 AM – 10:00 PM
- Wednesday 9:00 AM – 10:00 PM
- Thursday 9:00 AM – 10:00 PM
- Friday 9:00 AM – 10:00 PM
- Saturday 9:00 AM – 10:00 PM
- Sunday 9:00 AM – 10:00 PM
Photos
Reviews
A very complete house, an experience of 10. We have enjoyed it a couple of families and we have been very comfortable. the pool very well and various entertainment points. charming owners, always looking forward to a perfect stay. 100% recommended.
fantastic experience An incredible weekend :) :) service, price and unbeatable facilities. We will repeat insurance.
Amazing rural house ok. It has all the comforts such as a swimming pool, several fridge boxes, a barbecue, air conditioning in all the bedrooms and plenty of space for children to play. You do not disturb anyone since it is between orchards. If we have any fault, it is that if several cars go, parking is a bit limited, but it is a problem, there is a field to park.
We rented the house for a celebration, in principle the house was rented for Saturday and Sunday, and we paid for it, but later due to a change in the event we also asked to include one more day, and to be able to enter the house from Friday, we paid That day more and up there all good.
Being an event you could only enjoy the outdoors, as they told us that if we did not want the rooms they would be closed.
After thinking about it, we asked for the rooms, since a family came from outside and asked us for € 50 per room, € 160 if we took the 4 rooms.
We agreed to take the 4 rooms.
On Friday, at the delivery of keys we are informed that the house has been rented for DOMiNGO !! But how???
If we are still here!
Imagine the situation .. celebrate an event Saturday, you do not know what time you are going to finish and on Sunday you have to get up and pick up cameras, tables, chairs, remove decorations etc, tell you that people are coming ... Especially when we had rented for EVERY weekend ...
We sincerely felt terrible! Because that is a lack of organization or very large communication that could have been avoided.
Then they tell us that if they give us the key Friday we have to pay 2 NIGHTS of the rooms.
That the 160 € were only for one night, we told him that if it was so we did not want them for any night because we had already paid more than € 400 for the exterior of the house plus € 160 for one night ... and they still asked us another 160 € more .... we thought it was an abuse and we told him that if it was like that we did not want them.
Finally we reached the agreement that Sunday we would try to leave as soon as possible. And so it was, we collected everything as soon as possible and let you know ...
My conclusion: Make sure you talk to them because it is a marriage that manages it and if you talk to one, make sure that the other party knows it because these misunderstandings arise due to lack of communication.
And as everything is not going to be bad, of course, the exteriors are very good, they have enlarged the garden area and made some improvements in the pool area that are appreciated and enjoyed.
As for cleaning please check the sheets, I found more than 10 hairs on the ones in my bed.
I have to answer you in this way as it does not allow me to add text to my previous review.
In response to the Owner:
The intention of my opinion is merely informative and I always try to encourage constructive criticism and, if possible, improvement.
The page asked me how my experience had been and so I told it.
So that I am not accused of arguing with falsehoods, I have taken the time to review all the conversations we had on WhatsApp (since March 2017, which was when we booked)
In which it appears both the reserved days, which are from Friday to Sunday and in which it was stated that Sunday the house would be delivered at the end of the event, pick up, etc., as well as the agreed price.
1. At first the price of the house for Saturday and Sunday was asked, and a price was given that was € 360, later we talked about adding Friday and we were told that € 400. (as I say I have the WhatsApp to prove it)
2. I have to say in his favor that it is true that he agreed to open the house for us so that we could put the cameras in and turn them on Thursday nights.
3. We ONLY used the house to sleep the night from Saturday to Sunday, which was when we needed it, we did not put any problem in either closing the rooms since Friday we were not going to sleep there or if we did not reach any agreement you returned the € 160 we had paid for one night and left them closed.
But obviously the house (outside area) had to enter on Friday to fill cameras, decorate, etc. NOT TO SLEEP.
4. Regarding the departure time, in the conversations it appears that the house would be delivered when we finished picking it up, but when you informed us Friday at the delivery of keys that you had rented it for Sunday and we spent more than an hour talking to see what How could we solve that misunderstanding, at no time did he tell us that we had to leave at 12, even so, we got up early and called both the table, chair, camera etc rental service so that they could come for all the belongings as soon as possible, We collected everything we could and gave you the house in the best conditions so that you could enter the reservation you had made. Despite the fact that as I say the deal at the beginning and in writing, it was another.
5. I do not doubt that the sheets are washed in the professional laundry service, but that bed in which I assure you I only slept, contained several hairs, short, long and brown. If I had known that my word would be doubted, I would have photographed them. (This is something that in any house, hotel or apartment can happen, I am not saying that there is no cleaning, but that it is a point to review)
Finally, I am very sorry that you did not like my comment-opinion, but as I say, I have been asked and I have told how it has gone.
I am not characterized by lying because I like to be able to be guided by the opinions of others when visiting a site or not, and I have tried that my opinion is as detailed as possible and that it is helpful both for future visitors and for you if they can improve some aspect.
Thank you.
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