SEPHORA SOISSONS

My daughter loves this place have to go every time we are in france

Great place for beauty care and for hifts

We tried the Sephora experience again. A mistake. Deplorable customer service, by management in addition. An unsatisfactory reception. Customers are not respected because no commercial effort is made to satisfy and sustain their customers. It is a great pity. We want to favor direct sales, not to buy on the internet. Unfortunately, the commercial spirit no longer exists. We regret our purchase. And we will no longer go in this sign. Too bad.

Always very well received and advised in this shop compared to their competitor ...

Hateful welcome from new saleswomen. At the entrance a saleswoman takes our loyalty card, informs us of current offers. Once access to the store, we are left abandoned, saleswomen running around but for not much. I ask for advice from a saleswoman of a perfume box who tells me that she is already busy getting bags for a client and assures me that she will come back to me for information, which she obviously never will. , too busy discussing with her colleague. So I ask the attention of another saleswoman to know if my favorite perfume boxes are available, she informs me that they are not, but ensures their availability on the site. I let her do it, she's the pro! Far from imagining that it would force the incentive to buy on the website by well-known sales techniques: "ah but you decide quickly quickly, the offers end tomorrow evening, so you take it?" she also takes the initiative to choose the cabinet model without consulting me, which in my opinion is extremely required and inappropriate. I continue my tour, without really wanting to buy anything. I have gifts to give so I decide on a few products. Some of them are make-up palettes, perfume box and care box or a budget of 500 €. I arrive at the checkout, a careless gesture that slid one of the biggest makeup palettes across the floor. I pick it up, apologize to the cashier (the first one who never came back to me and left me stranded) who didn't really take it into account, so I'm a little worried about the containing whether the powders are broken or not. She takes the cheeky initiative to open the package to check and show us that the powders are intact. Yes but here it is, it is a gift and there are the fingerprints of the saleswoman on the pallet. So I want to change the package, she allows herself to raise her eyebrows as if to say that it's ridiculous, the worst thing is that she openly criticizes me to her colleague at the checkout by explaining the situation and emphasizing that I do not. didn't have to ask that. So I ask her if it's a problem, she replies: "no, but as I showed you nothing is broken🙄". So I continue to put my purchases on the cash register, when I still catch her continuing to pinch with her colleague, I ask her to stop criticizing me in front of me and that she does not have to behave in this way with customers, to which her colleague replied very aggressively as she explained the situation to him. Yes, but I wait for someone to cash me in while she struggles to come down from her annoyance. I point out to her that she is very expressive and that on her face, I see and hear that she denigrates me in relation to my choice. Meanwhile, another salesperson enters the conversation fairly head-on and tells me to stop being aggressive. I point out to him that it is with his colleague that I exchange and not with her. And there, she decides to take all my articles to put them in the basket, telling me: "it is not worth the wait, she will not cash you" All this happens without the slightest intervention of a worthy manager. We are roughly kicked out of this store. We bitterly regret the old team of which Barbara was part who was very caring with the customers. The new team in a few words: Small young people, irresponsible, disrespectful, arrogant, who do not hesitate to answer, insult and denigrate the most customers. They are clearly paid to do nothing other than discuss and criticize clients with bored colleagues at the checkout. I say a big BRAVO to the manager who is unable to notice the disruptive elements of her team. Also for the mismanagement of it and conflicts. For resuming activities, you should be ashamed of being so pretentious and insulting. To flee