Mutschler Demenagements

Clarification: axal and muschler are the same company. A good experience with Mutschler for my move. The movers were quick and knowledgeable, although some were a bit too jaded and took my fears and explanations high. I will clearly call on them if I have to move again. However, customer service is not up to par. I did not receive confirmation after paying the deposit, no explanation of the expected, specific instructions on the packaging and dismantling of furniture. I had to call to find out a little more.

Our last move will remain a good memory thanks to the top team, sufficiently numerous and professional. The company was also very reactive to deal with an incident that we reported to them after moving, but which turned out not to be their fault, we canceled our request for care. It's the same company as Axal, the same employees, so the seriousness is there. On the other hand, for exactly the same service, the quote made by Mutschler's salesperson was far more interesting than that made by Axal! We wish them good luck!

I don't recommend it at all and yet I have been kind. The movers arrived on time and I offered them coffee and croissant. They loaded the truck quickly but when going down a cupboard they made an impact in the wall of the stairs, no one told me anything I am the one who had to make the remark. Basically we had to go around each piece of furniture to see if there were any scratches before loading and I did not do it and I regret my sofa was not a luxury sofa but it to be picked up and during the unloading as I opened my boxes I realized that I was missing a branded perfume (it was brand new) I made the reflection to their boss who could not answer me ! My first move with them and never again with mutschler or axal !!