Carrefour Contact - Vimy

Through no fault of our own, on the 8th April 2019(AUS time) it looks like a trainee has inadvertently processed our grocery store purchase three times. There seemed to be a problem with the transaction and requiring a signature, communication was difficult and it sounded like machine did not have paper?? We were happy to provide a pin number and/or a signature as the account had more than enough funds to purchase groceries. I also offered to leave store, withdraw money from local ATM and pay with cash. After a long period, the staff informed me, as I was leaving to get cash that the transaction was processed and we were free to leave. We suspected a problem and checked our online account. After seeing the same amount being deducted three times on our internet account, we re-entered the store and showed staff our phone bank account transactions. The staff realised the problem and we were told(through broken English) to return tomorrow and manager would refund. After returning to store the next morning, we were told by staff and rude manager at the Contact Supermarket store that it was an incorrect charge made by our bank. The staff tried to assist We disputed this and asked manager to check incoming funds vs payments made to verify their error. We were told that this was not possible and we needed to contact our bank. Manager insisted that she checked the camera’s and verified payment was only processed once?? Once our bank details are checked at both ends are verified, I am very confident that the above information is correct. This 1st experience of France has been upsetting(our oldest girl was crying as we left store), we have lost valuable time on our family holiday with 4 young children that was disrupted by short sighted individuals and company policies. Shaun Gordon

Good pump that beug sometimes, attractive fuel price at times

Convenience store with a wide choice. Good butcher shop

Ultra practical in the village when we need fuel

Easy access. Parking of sufficient importance. Store very clear and bright. Varied choice in food and sundries. Staff very welcoming and friendly. No complaints.