BNP Paribas - Saint Germain En Laye

The lady doesnt speak English at all, keep saying no no hoping to turn me a way. I have to literally explained to her many times that I needed help until a customer came to pressure her to help. If there is a zero star , I would give a negative star for review. How can a bank officer dont speak english, St Germain is an expats town? Even my gardener and butcher speaks english. Shame on you!

Three years of consistently poor service. I have had the displeasure of having a student loan from this branch (due to low interest rates), for which the bank card arrived months after my start date at university because my adviser forgot to have it sent to me. I have had monthly loan insurance payments added to my account without my consent and an adviser who took months to respond to get these cancelled. My adviser, who has changed about 3 times without my knowledge, also removed the student status from my account for two consecutive years without my knowledge or input, despite me opening an account for a 3-year student loan. Both times I returned from university and made an appointment at this branch, I was met with unprofessionalism and excuses as to why my appointment was cancelled or mixed up with someone else's - neither of these were able to be rearranged in person by this branch in a reasonable amount of time. Most recently in July 2020 marks 6 months that I have been trying to get through to my adviser to extend my loan period into my Master's degree. In her absence, she has automatically forwarded my query to a BNP Paribas real estate adviser, who has apologised for not being able to help and does not know why he was involved. I have since tried to contact the directors of this branch with no success. As a current client accustomed to extreme disappointment from this branch, I hope you never have the misfortune of having to do business with them.

Repeated problems, unexplained costs that we take a lot of time and effort to get reimbursed, ... and I see that we are not alone. I imagine happy people are those who have never needed to ask their advisor for something. I have reported the issues to the agency, but I recommend that you look elsewhere until they resolve their customer service issues.

There is no one at the reception desk and the person who gives you information is very nicely seated at his desk. I find it not very polite, the BNP has changed a lot for 40 years

In fact, I have been going from recommended to recommended for 2 years without any changes. Suddenly I change bank but a priori and even with a little money it does not move them much