Audi Aliantis St-Germain - Paris Ouest - SAV

After having bought more than 20 vehicles, and this with a large panel of brands, French or foreign, I must admit that the reception of this Audi garage is one of the most affable and professional that I have dealt with. M.ROBIN, customer advisor, goes out of his way to find solutions. It should still be understood that breakdowns are more and more difficult to diagnose and that they soon concern more electronics or data processing than pure mechanics. Negative opinions should take this into account before incriminating a garage on a human scale and where the word SERVICE still has a meaning!

Deplorable business experience! Came to the dealership to buy a vehicle ... no one in the dealership at 2.15pm. After leaving home I call at 5:30 p.m. to confirm the presence of the sales department. I was very badly received "that's why?" Then while the closing time is supposed to be at 6.30 pm I was told "we close at 6 pm maximum". Deplorable commercial behavior, today an Audi customer I am thinking of making my purchase from Mercedes.

Good welcome, Commercial available, personal working in AT super nice, smiling available, attentive. It's pleasant.

I will never go home to you again, really to flee I deposited my Q3 on September 7 and it is September 21 and you have not even touched the vehicle yet While there is a bumper to paint and an intercooler to change tomorrow I have to return my vehicle close to my insurance and you were not even able to lend me a courtesy car. And the worst part of all this, we bring the car back to Audi, which ends up at Ford in Chambourcy for repairs. And today I'm going to come and make a mess for you.

A commercial service not up to the Audi brand. A concession to be avoided. I had an automatic transmission oil change for my Q3 s-tronic at their place and a few days later I noticed a clicking noise. Not knowing the origin of this snap and making the connection with the oil change carried out at this dealership a few days before, I call them back and explain the situation. Their response was surprising "Mr. noise has absolutely nothing to do with our previous intervention on the car" without even performing a diagnosis. The worst part is that they asked me to pay the amount for the diagnosis and if I didn't agree that I would go elsewhere. A word of advice, avoid this concession.