Renault Palaiseau Automotive Agent

It was Saturday and they were working. For France - "chapeau" ! I did not schedule in advance, I just wanted to check something on my car before the trip. But they were very polite, and accepted to do this, and I was waiting only 10-15 minutes, just like this, without asking for a "rendezvous", "we will call you", "come again" etc. Moreover , since they did not find any major problem, they did not even want to take money for this quick check. This might be the most polite service I have ever had since I moved to France two years ago; and even that I did not have experience them fixing anything on my car, I give them 5 stars just for this, and I will probably come again.

I want to express my dissatisfaction with this so-called garage. We are not going to dwell too much on the little brown man of the reception, he is not worth it. I will just stress that this is the kind of garage to avoid at all costs unless you want high prices, a deplorable quality of service and a winter welcome everything is non-existent. My problem at the origin concerns the fabulous 1.2 TCE engine but I will not dwell on this subject since the firm has been put on notice and all the auto sites are already talking about it on the web ... thank you

Come today to drop off my car for an overhaul, having previously made a quote on the internet to get an idea of ​​the amount I nevertheless had a nice cold shower, regarding the invoice. In fact, be vigilant and ask for the details of the work that will be done on the car because the gentleman at the reception desk will not detail anything for you to know what the 5-year overhaul corresponds to (It's up to you to be a mechanic). It is true that the car is 5 years old, so I did not ask myself any questions. However my quote made on the internet did not correspond to what the gentleman spoke to me. Despite my internet quote I could only pay the painful invoice for work that I had not planned or requested and at no time was I contacted to be notified. I have nothing to say about the work the staff working very well and very cleanly. Besides, the conversation I had with the mechanic was much more constructive than with the gentleman at reception. In any case, be careful.

Very available if needed!

Garage to be avoided, cold reception, excessive prices, sloppy work (broken engine cover with numerous mechanical grease stains on and in the car, deep scratch on the car, bad tightening of the door hinge (voluntary or not?). good appreciations could only be made by the staff themselves it is shameful this lack of professionalism